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Ask Vinod Menon Your Own Question
Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 383
Experience:  Experience in supporting and using smartphones.
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My partner's phone just suddenly needs a password to

Customer Question

My partner's phone just suddenly needs a password ***** activate the device. It says:\ "...its owner has used Find My iPhone to link it to their Apple ID." That would be me, I sent both our phones last year. I used the Apple ID used to setup her phone and it's not working. I went to Find My iPhone and turned it off...that didn't help. I know there's only so many times you can put in the wrong password ***** I'm really afraid to go much further. Then my phone asked me to set up a new icloud password, so I did, I've tried both and neither are working on her phone. HELP
JA: When did you last change your password ***** Apple ID?
Customer: about a half hour ago while trying to turn off Find My phone
JA: Did you try resetting through Apple's online account reset tool?
Customer: No, just my iPhone...didn't know about another place to reset
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: hua, I don't know enough to know anything else???
Submitted: 4 months ago.
Category: Smartphones
Customer: replied 4 months ago.
I received a Verification Code...what do I do with it?
Customer: replied 4 months ago.
Are you there?
Customer: replied 4 months ago.
how long is this going to take?
Expert:  Josh replied 4 months ago.

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

Customer: replied 4 months ago.
It seems to be fixed. I powered off and when I powered on it seemed back to “normal”. Thanks
Expert:  Josh replied 4 months ago.

Great to hear