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On my iphone the Orbi app shows "Router Not Found" but when…

Customer Question
On my iphone the...

On my iphone the Orbi app shows "Router Not Found" but when I try to go to setting I can not find Orbi on my network list

Technician's Assistant: Are you able to connect using an ethernet cable?

Yes and my netwok name ia on the list

Technician's Assistant: Which lights are colored and/or blinking on your router?

Grey

Submitted: 2 months ago.Category: Smartphones
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Answered in 21 hours by:
6/3/2018
Technician: Harry, IT replied 2 months ago
Harry
Harry, IT
Category: Smartphones
Satisfied Customers: 2,828
Experience: IT at Justanswer
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Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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