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I changed the unlock code on my phone and cant get in how…

Customer Question
I changed the unlock...

I changed the unlock code on my phone and cant get in how can I unlock it without losing everything I need

Technician's Assistant: When were you last able to use your phone?

A few weeks ago

Technician's Assistant: Have you tried a Factory Reset? The Phone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

No I need the information on it

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

I need help

Submitted: 2 months ago.Category: Smartphones
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Customer reply replied 2 months ago
I have an LG Stylo 2 phone
Customer reply replied 2 months ago
when am I going to get an answer?
Customer reply replied 2 months ago
this wait is getting ridiculous
Answered in 6 hours by:
5/31/2018
Technician: Justin Johnson,
 replied 2 months ago
Justin Johnson
Category: Smartphones
Satisfied Customers: 2,712
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com! I am Justin. I am sorry for the length of time you have been waiting. With that in mind are you still in need of assistance?

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

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Customer reply replied 2 months ago
OMMFG!!!!!!!!! my card was charged an additional $23.00 fee!!!!! I did not consent, I didn't even know that you finally responded after so many hours until I saw my bank statement today.
Who do I talk to I am going to report you guys to the BBB. Nothing was done to help me and I want my money back. I received NO help and NO answer to my question!!!
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Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 381
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Experience: Experience in supporting and using smartphones.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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