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My IPhone had 4 digits for the passcode until suddenly it is…

Customer Question
My IPhone had 4...

My IPhone had 4 digits for the passcode until suddenly it is asking for 6 digits. Apple emailed me that my Apple password ***** have been compromised so I have just changed that, but it does not help me get into my iPhone.

Technician's Assistant: When did you last change your password ***** Apple ID?

Within the lasts 15 minutes, but the iPhone was requiring 6 digit passcode since I tried to use it this morning.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes, but I could not find someplace that would show me how to reset the iPhone passcode.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Only what I have told you. My iPhone had a 4 digit passcode since it was purchased and I cannot understand the sudden change to 6 digits, which of course I do not know. I suppose the person who changed my info at Apple on May 26 (so Apple told me) must have something to do with it.

Submitted: 2 months ago.Category: Smartphones
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Customer reply replied 2 months ago
my iPhone is asking me to confirm that I just spent $5.00 for your experts. I cannot get into my iPhone to confirm so I suppose you cannot help me because my credit card company hasn't the confirmation that it is OK.
Answered in 39 minutes by:
5/30/2018
Technician: Harry, IT replied 2 months ago
Harry
Harry, IT
Category: Smartphones
Satisfied Customers: 2,819
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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