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I cannot pair my vivoactive device to my iphone. Also my…

Customer Question
I cannot pair my...

I cannot pair my vivoactive device to my iphone. Also my plug in will not be a recognized on my laptop.

Technician's Assistant: What version of iTunes are you using to sync your iPhone?

No idea

Technician's Assistant: When did you last reboot?

Do you mean my iphone? Do you mean turn it off then on?

Technician's Assistant: The Mac Technician will be able to walk you through that. The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

I am not technical so I do not know what questions to ask

Submitted: 2 months ago.Category: Smartphones
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Answered in 7 hours by:
5/27/2018
Technician: Harry, IT replied 2 months ago
Harry
Harry, IT
Category: Smartphones
Satisfied Customers: 2,827
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 2 months ago
but I just saw your reply.
Technician: Harry, IT replied 2 months ago

Did you try putting the vivo back into pairing mode?

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