Smartphones

Smartphone questions? Ask a smartphone technician for answers

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

I can’t remember my iPhone passcode. I changed the iPhone…

I can’t remember my...

I can’t remember my iPhone passcode

Technician's Assistant: When did you last change your password ***** Apple ID?

I changed the iPhone passcode today and that is why I can’t remember

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I want to be able to reset and not erase my data. I,

Show More
Show Less
Ask Your Own Smartphones Question
Answered in 3 minutes by:
5/27/2018
JUNKO LOUISE
Category: Smartphones
Satisfied Customers: 77
Experience: Systems & Network IT Engineer at JUNKO
Verified

Hi this mac expert

Ask Your Own Smartphones Question

i can help you on this issue

Ask Your Own Smartphones Question

your apple id please?

Ask Your Own Smartphones Question
Customer reply replied 2 months ago
Thank you

your apple id please?

JUNKO LOUISE
Category: Smartphones
Satisfied Customers: 77
Experience: Systems & Network IT Engineer at JUNKO
Verified
JUNKO LOUISE and 87 other Smartphones Specialists are ready to help you
Ask your own question now
Customer reply replied 2 months ago
Please help

Apple ID?

Ask Your Own Smartphones Question
Customer reply replied 2 months ago
Ok. Apple ID. nyajustin27

good

Ask Your Own Smartphones Question
Customer reply replied 2 months ago
nyajustin27
Customer reply replied 2 months ago
Am using iPad. It is my phone that is

nyajustin27 is not an Apple ID.

Ask Your Own Smartphones Question
Customer reply replied 2 months ago
Need help with phone not this device am using
Customer reply replied 2 months ago
Try nyajustin

okay

Ask Your Own Smartphones Question
Customer reply replied 2 months ago
Are you working on it

please give me your (•••) •••-••14

Ask Your Own Smartphones Question
Customer reply replied 2 months ago
I don’t want to erase the data

does (•••) •••-••14 working?

Ask Your Own Smartphones Question
Customer reply replied 2 months ago
Am using(###) ###-####
Customer reply replied 2 months ago
Nope

okay let me try some other way

Ask Your Own Smartphones Question
Customer reply replied 2 months ago
Using(###) ###-####
Customer reply replied 2 months ago
Will that change the iPhone passcode
will not work since everything was connected through(###) ###-####/p>
Ask Your Own Smartphones Question
Customer reply replied 2 months ago
Are you there
Customer reply replied 2 months ago
what can we do.

Iam checking

Ask Your Own Smartphones Question

i spoke to apple support guy - he will contact you now

Ask Your Own Smartphones Question
Customer reply replied 2 months ago
Should I put the 14 back
Customer reply replied 2 months ago
Ok, thanks
Customer reply replied 2 months ago
From here

can you please click ont he below link

https://getsupport.apple.com/?caller=kb&PRKEYS=PF23

Ask Your Own Smartphones Question
Customer reply replied 2 months ago
On phone or here

on phone - enter the details there

Ask Your Own Smartphones Question
Customer reply replied 2 months ago
Ok to enter details on phone
Customer reply replied 2 months ago
Ok, am waiting

go ahead please

Ask Your Own Smartphones Question
Customer reply replied 2 months ago
Am using the(###) ###-####

that would be great

Ask Your Own Smartphones Question
Customer reply replied 2 months ago
Is not calling

please click on continue

Ask Your Own Smartphones Question

or else please call at 1-***-***-****

Ask Your Own Smartphones Question
Customer reply replied 2 months ago
Click continue where? Can’t use my phone
Customer reply replied 2 months ago
Let him call. I don’t know my iPhone passcode so I can’t make a call

That will not work in your phone works only in desktop

Ask Your Own Smartphones Question

can you please call to 1-***-***-**** now?

Ask Your Own Smartphones Question
Customer reply replied 2 months ago
It is my phone not desktop
Customer reply replied 2 months ago
Use emergency call

Are you able to call 1-***-***-**** ?

Ask Your Own Smartphones Question
Customer reply replied 2 months ago
How do I call when I can’t get in phone
Customer reply replied 2 months ago
should I use the emergency and call that number

please use some one help or use emergency call

Ask Your Own Smartphones Question
Customer reply replied 2 months ago
Only have one phone here
Customer reply replied 2 months ago
Ok; let me ask for a phone

Good decision

Ask Your Own Smartphones Question
Customer reply replied 2 months ago
Hello

tell me

Ask Your Own Smartphones Question
Customer reply replied 2 months ago
Still looking for a phone. The emergency won’t take the call

please try to get the help from your friend's phone

Ask Your Own Smartphones Question
Customer reply replied 2 months ago
Am calling now

good

Ask Your Own Smartphones Question
Customer reply replied 2 months ago
Hello. Hope my card won’t be charged. If I used the 14 number . You would reset poscode without erasing the data.
Customer reply replied 2 months ago
HI , hope the card won’t be continue to be charged

No i wont be.Thank you

Ask Your Own Smartphones Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask JUNKO LOUISE Your Own Question
JUNKO LOUISE
JUNKO LOUISE
JUNKO LOUISE
Category: Smartphones
Satisfied Customers: 77
77 Satisfied Customers
Experience: Systems & Network IT Engineer at JUNKO

JUNKO LOUISE is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

380 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Apple Consultant

298 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

Michael T

Michael T

73 satisfied customers

dasdasd

Joel Kalman

Joel Kalman

Electrical Engineer

70 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

< Previous | Next >

Related Smartphones Questions
I have my daughter's phone. We own it though. She changed
I have my daughter's phone. We own it though. She changed her password ***** didn't tell me. As I was spot checking her phone, I couldn't get in. phone now disabled and it says connect to iTunes. I do… read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
83 satisfied customers
I can't sign in with passcode when IPhone restarts. The
I can't sign in with passcode when IPhone restarts … read more
Harry
Harry
2,176 satisfied customers
I have an iphone 6, it was stolen, got it back today, it
I have an iphone 6, it was stolen, got it back today, it want let me get into it, is says iphone is disabled and evidently someone kept trying and it locked us out. … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I can't remember the passcode to get into my i phone 10,
I can't remember the passcode to get into my i phone 10 … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I have an iPhone 8 Plus that I went from ios11 to 11.3 and
I have an iPhone 8 Plus that I went from ios11 to 11.3 and had to enter a 6 digit password...twice now I can't get the phone to open. I need to reset but I'm not sure how many times I have before I'm … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I changed the passcode on my phone today and know I can't
I changed the passcode on my phone today and know I can't remember what it is..I'm 65 and forgetful..please help..It's locked down for 5 minis … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
Disabled iphone due to forgotten passcode, I was required to
I was required to give a passcode after overnight request to get extra implemented service . … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I attempted to change my password on my phone from 1815 to
I attempted to change my password ***** my phone from 1815 to 120741 —- thinking it might accept something more than four digits. Tilt. Now I am disabled. How do I undisable my iPhone X? … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I am locked out and I think I found my password in a book.
I am locked out and I think I found my password ***** a book … read more
Samuel White
Samuel White
Owner and Expert Tech
274 satisfied customers
I want to disable the need for a passcode on my I phone. I
I want to disable the need for a passcode on my I phone … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
Cant remember i-phone 7 passcode. phone is locked, today,
cant remember i-phone 7 passcode. phone is locked JA: When did you last change your password ***** Apple ID? Customer: today JA: Did you try resetting through Apple's online account reset tool? Custom… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I forgot my passcode for my iphone 6 plus. 3 days ago. I
I forgot my passcode for my iphone 6 plus JA: When did you last change your password ***** Apple ID? Customer: 3 days ago JA: Did you try resetting through Apple's online account reset tool? Customer:… read more
Sudipto
Sudipto
Computer Hardware Engineer
High School or GED
3,940 satisfied customers
Do have an Iphone 6 which is not in service I wanted to open
hey I do have an Iphone 6 which is not in service I wanted to open it to delet my data but forgot my passcode what I can do to open that? … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My I-Phone 6s is locked asking for a code and I have no
My I-Phone 6s is locked asking for a code and I have no code. Recently I updated to touch and am sorry as I have no code. Can't use phone … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
My IPhone was locked as I lost my passcode. I am in the
My IPhone was locked as I lost my passcode. I am in the process of restoring the data. I have changed my Apple ID but do not recall the password. Where can I find the password ***** activating my phon… read more
Samuel White
Samuel White
Owner and Expert Tech
274 satisfied customers
I 't remember my restrictions passcode on iPhone 5s how can
I don't remember my restrictions passcode on iPhone 5s how can I either find it or reset the restrictions passcode?… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My iphone 4s was damaged by water. It no longer turns on. I
My iphone 4s was damaged by water. It no longer turns on. I would like to sell it on ebay- similar items are going for around $150. But I am concerned about someone having access to my information if … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I cannot remember password XXXXX the instructions on the iphone
I cannot remember password XXXXX the instructions on the iphone say details do not match. Have expired number of attempts.… read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x