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I think my Apple iPhone 8 has been hacked. I turned my phone…

Customer Question
I think my Apple...

I think my Apple iPhone 8 has been hacked. I turned my phone on yesterday morning and it opened up with UPDATE COMPLETED, and then asked me to continue I didn't ask for anything to be updated. I went into the Apple store and a Tec in the store got my phone to work. When I tried to make a call it didn't go through so I turned my phone off thinking it would work when I turned it back on. Instead I got the same message

Technician's Assistant: What Operating System (OS) are you running on your iPhone?

I don't know. It is an iPhone 8 that I bought at the Apple Store in Mission Viejo CA

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

It has been going on since yesterday morning. I went into the Apple store this afternoon

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

That is all I know. I have no idea what caused the problem. I think it has been hacked

Submitted: 2 months ago.Category: Smartphones
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Answered in 6 hours by:
5/26/2018
Technician: ElectronicsPete, Engineer replied 2 months ago
ElectronicsPete
ElectronicsPete, Engineer
Category: Smartphones
Satisfied Customers: 20,591
Experience: Electronic Engineer
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Technician: ElectronicsPete, Engineer replied 2 months ago

I haven't heard back from you yet - please reply and let me know if you still need assistance with this.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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