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I am trying to get my password for my apple account. Its for…

Customer Question
I am trying to...

I am trying to get my password ***** my apple account

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

Its for my cell phone

Technician's Assistant: How long has this been going on with your Apple device? What have you tried so far?

Nothing because it always asks for my password

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Just that my phone shuts down on its own after while

Submitted: 2 months ago.Category: Smartphones
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Answered in 3 hours by:
5/25/2018
Technician: Karthik Nagarajan,
 replied 2 months ago
Karthik Nagarajan
Category: Smartphones
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Technician: Karthik Nagarajan,
 replied 2 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you provide me the apple ID? So that we can go ahead and check what are the reset option available. Your apple ID is normally your email address which is register with the apple.

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Category: Smartphones
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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