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Nothing, my iPhone SE will not power up or take a charge.

Customer Question
Nothing, my iPhone SE...

Nothing, my iPhone SE will not power up or take a charge.

Technician's Assistant: When did you last charge your iPhone?

This morning I attempted to

Technician's Assistant: Have you tried a force reboot (pressing and holding the Home and Sleep/Wake buttons for 10 seconds)?

Yes, several times

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

Not that I know of...

Submitted: 1 month ago.Category: Smartphones
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Customer reply replied 1 month ago
Nothing else...phone did have a caution message about it getting overheated.
Customer reply replied 1 month ago
Well?
Answered in 2 hours by:
5/25/2018
Technician: Ameen Khan, Mobile Expert replied 1 month ago
Ameen Khan
Ameen Khan, Mobile Expert
Category: Smartphones
Satisfied Customers: 469
Experience: IT Specialist
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I will do my best to help you today.

To give you an accurate answer, I have some follow up questions for you:

Has the phone been under sunlight or any exposure to heat recently?

Please connect it to itunes to see if it gets detected

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Customer reply replied 1 month ago
Apparently it was left in the sunlight. ITunes does not recognize the device
Technician: Ameen Khan, Mobile Expert replied 1 month ago

I see, that must have caused it. The battery must have been swelled or damaged. The best way to have this inspected is to take it to the Apple store and they will check it for free for you. They can also repair it on the spot if it is.

Let me know if you have any follow up questions.

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Ameen Khan
Ameen Khan
Ameen Khan, Mobile Expert
Category: Smartphones
Satisfied Customers: 469
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