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Hii my name. Iphon5s. Couple month now. I am try to get back…

Customer Question
Hii my name amanda ...

Hii my name amanda

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

Iphon5s

Technician's Assistant: How long has this been going on with your Apple device? What have you tried so far?

Couple month now

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I am try to get back my back password

Submitted: 2 months ago.Category: Smartphones
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Answered in 8 minutes by:
5/2/2018
Technician: Karthik Nagarajan,
 replied 2 months ago
Karthik Nagarajan
Category: Smartphones
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Technician: Karthik Nagarajan,
 replied 2 months ago

Before we proceed further, I would like to ask you few question about this problem. Could tell me whether your iPhone screen is asking for password ***** passcode?

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Customer reply replied 2 months ago
It is iPhone 5s and I forget password ***** can’t get into my iphone
Technician: Karthik Nagarajan,
 replied 2 months ago

Could tell me whether your iPhone screen is asking for password ***** passcode?

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Customer reply replied 2 months ago
It alway ask Apple ID and password ***** screen
Technician: Karthik Nagarajan,
 replied 2 months ago

Could you provide me the apple ID? So that we can go ahead and check what are the reset option available. Your apple ID is normally your email address which is register with the apple.

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Technician: Karthik Nagarajan,
 replied 2 months ago

Do you have an access to your hotmail account(*****@******.***)? So that I can send you the reset link.

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Customer reply replied 2 months ago
I don remember password ***** can u reset it for me
Technician: Karthik Nagarajan,
 replied 2 months ago

So you dont have an access to your gmail account(*****@******.***), Is it right? If that is correct do you remember the last password ***** your gmail account?

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Customer reply replied 2 months ago
Password ***** CHOONILALL 92 I will being regard if u can reset it for me
Technician: Karthik Nagarajan,
 replied 2 months ago

Can I have your phone number which ends with (•••) •••-••87?

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Customer reply replied 2 months ago
that is mynumber
Technician: Karthik Nagarajan,
 replied 2 months ago

Can I have the number?

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Customer reply replied 2 months ago
Can I get back same Apple ID back
Technician: Karthik Nagarajan,
 replied 2 months ago

I am trying my best to help you in getting the same apple ID. So can I have your phone number which ends with 87?

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Customer reply replied 2 months ago
Because I have iPhone still and I real need get into my phone please help me I have a picture in phone..
Technician: Karthik Nagarajan,
 replied 2 months ago

I understand, can I have your phone number which ends with 87?

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