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I keep trying to reset my password and get the verification…

Customer Question
I keep trying to...

I keep trying to reset my password ***** get the verification code and I have put in my credit card number that is on file and it says it will send me the reset process within one minute, and it never does

Technician's Assistant: When did you last change your password ***** Apple ID?

Probably a couple of years ago, but I have two Apple phone, and I don’t remember it

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes that’s what I was doing when it would call me with the verification code and then I had to put in my credit card number that was on file

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I need the Apple ID password ***** for immediately to get onto an app for work today

Submitted: 3 months ago.Category: Smartphones
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Answered in 4 hours by:
4/4/2018
Technician: Harry, IT replied 3 months ago
Harry
Harry, IT
Category: Smartphones
Satisfied Customers: 2,611
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Vinod Menon, Customer Service
Category: Smartphones
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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