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My iPhone 7 (I think its a 7) is locked - I cannot get past…

Customer Question
Hi - my iPhone...

Hi - my iPhone 7 (I think its a 7) is locked - I cannot get past the Disabled sign they just sent. I am 74 - have a good bit of short term memory loss especially with numbers and I have forgotten my password ***** now apparently I have also forgotten the 6 digit passcode required. Can you help - Please?

Technician's Assistant: When did you last change your password ***** Apple ID?

Well that's the hard part - I've been trying to change it under the 'forgot password' prompt for 3 weeks and have never gotten through to where it actually happens. they were supposed to send me update info to my phone but I was quite ill for 2 weeks and did not see it.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I'm not certain - just feel very concerned that I cannot use my telephone except for emergency.

Submitted: 3 months ago.Category: Smartphones
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Answered in 1 hour by:
4/3/2018
Technician: Samuel White, Tech Expert replied 3 months ago
Samuel White
Samuel White, Tech Expert
Category: Smartphones
Satisfied Customers: 512
Experience: Verizon Tech Manager multi-unit
Verified

I am Samuel and I can help you. If your device is disabled you are going to have to reset the device completely. Difd you ever have it backed up?

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Customer reply replied 3 months ago
Hmmmm not done I fear. recent Msg. said 'not backed up for 3+ weeks', as I recall.
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