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I got new phone and store loaded music. It’s not all there.

Customer Question
I got new phone...

I got new phone and store loaded music. It’s not all there. I would like to recover it. How?

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

Yours

Technician's Assistant: How long has this been going on with your smartphone? What have you tried so far?

Since I bought it. Don’t play music from it often but got new vehicle that I can stream to stereo and realized it was missing. I’ve not tried anything yet.

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

Just that I’m not computer smart. Be patient with me.

Submitted: 3 months ago.Category: Smartphones
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Answered in 14 minutes by:
4/3/2018
Technician: Justin Johnson,
 replied 3 months ago
Justin Johnson
Category: Smartphones
Satisfied Customers: 2,479
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com, my name is ***** ***** I'll be assisting you with your question about smartphone media. I've only just come online now and would like to assist you with your question.

Do you have the old phone?

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

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Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 381
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Experience: Experience in supporting and using smartphones.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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