Smartphones

Smartphone questions? Ask a smartphone technician for answers

Ask an Expert,
Get an Answer ASAP!

The battery charge doesn't stay charged for more then 15…

Customer Question
The battery charge doesn't...

The battery charge doesn't stay charged for more then 15 hours. It is a new phone and when I returned to AT&T they told me to go to the Apple store. Would like to make a appointment but can't figure out how.

Technician's Assistant: What Apple model do you have? And the Operating System (OS)?

It is a 8Plus

Technician's Assistant: How long has this been going on with your Apple phone? What have you tried so far?

Since I got it

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

That's my only issue

Submitted: 3 months ago.Category: Smartphones
Show More
Show Less
Ask Your Own Smartphones Question
Answered in 21 minutes by:
4/2/2018
Technician: Harry, IT replied 3 months ago
Harry
Harry, IT
Category: Smartphones
Satisfied Customers: 2,603
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Smartphones Question
Customer reply replied 3 months ago
I do
Customer reply replied 3 months ago
No I am not paying for answers. I was tricked into this whole thing. Cancel!!
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Vinod Menon Your Own Question
Vinod Menon
Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 381
381 Satisfied Customers
Experience: Experience in supporting and using smartphones.

Vinod Menon is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

381 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Apple Consultant

298 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

Michael T

Michael T

73 satisfied customers

dasdasd

Joel Kalman

Joel Kalman

Electrical Engineer

70 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

< Previous | Next >

Related Smartphones Questions
I am here from out of state. My iPhone will not charge. I
I am here from out of state. My iPhone will not charge. I need an appointment timirrow … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Need battery phone replacement for iPhone 6s. The tech at
Need battery phone replacement for iPhone 6s. The tech at the Verizon store told me there is a recall on this battery. I should call and schedule a time to have it replaced. When is someone available … read more
Samuel NetEngineer
Samuel NetEngineer
Associate\u0027s Degree
700 satisfied customers
My iPhone 6 doesn't hold charge any more. I would like an
I would like an appointment at an Apple store nearby (92637) to get the battery replaced. Thanks. … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
I am trying to do a warranty claim on my phone with no
I am trying to do a warranty claim on my phone with no success … read more
JA Engineer
JA Engineer
Broadcast Engineer
Diploma (Honors)
163 satisfied customers
Need to replace the battery, been trying to call my local
need to replace the battery, been trying to call my local store to set up a appointment, can't get through. … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
It is about my i phone and attempts to get an appointment at
it is about my i phone and attempts to get an appointment at the Santa Rosa, CA store have been unsuccessful by phone I do not want you to charge me for this information I have been trying to call in … read more
Ronald Brock
Ronald Brock
Field Technician
Architectural Drafting
58 satisfied customers
Haqve 2 IPhone 6S phones and I would like to have the
Haqve 2 IPhone 6S phones and I would like to have the batterys changed. … read more
Michael T
Michael T
73 satisfied customers
I have an iphone 6S. I'm having the battery charge problem
I have an iphone 6S. I'm having the battery charge problem that is going to be repaired by Apple. What is the process to have that done? … read more
Michael T
Michael T
73 satisfied customers
I bought a refurbished Apple 6 from Best Buy. It does not
I bought a refurbished Apple 6 from Best Buy. It does not hold a charge - I will charge it and the charge will be done within an hour. I want to make an appointment to replace the battery. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I need a genius bar appointment Saturday AM. Iphone 6,
issues for months - slightly cracked screen protector, battery charge is weakere and weaker, and my phone doesn't answer some calls (straight to ans machine) … read more
Samuel White
Samuel White
Owner and Expert Tech
263 satisfied customers
Since 11. ios upgrade, iphone shuts off for no reason. 6s
since 11. ios upgrade, iphone shuts off for no reason … read more
Josh
Josh
It Support Specialist
Associate Degree
5,151 satisfied customers
I got a new iPhone SE online from Apple and was unable to
I got a new iPhone SE online from Apple and was unable to transfer my contacts so I took it into the AT&T store and said I want the contacts transferred from my old iPhone to the new one and he had a … read more
Josh
Josh
It Support Specialist
Associate Degree
5,151 satisfied customers
I have an iPhone five which is almost 2 years old since I've
Hello, I have an iPhone five which is almost 2 years old since I've had it and I had issues with the battery not holding a charge. Understandably, I have tried decreasing the brightness and turning a … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My phone (a 5C ) is only charging 10% after being plugged in
My phone (a 5C ) is only charging 10% after being plugged in for hours. Do I need a new battery & if so, what do they cost? Do I have to come into the Apple Store or can I get one somewhere else? Than… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
My 1-year old iPhone 5s runs out of battery in about 5 hours
My 1-year old iPhone 5s runs out of battery in about 5 hours after a full charge. Is there anything I can do besides have it replaced?… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My iPhone 6 sends all calls to voicemail after activation
I just activated my iphone 6 and all calls are going into voicemail. I've checked & I don't have privacy activated… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
My Iphone4s is 11/2 yrs old. In the past week, the battery
My Iphone4s is 11/2 yrs old. In the past week, the battery will not hold a charge for more than 8 hrs at a time! I made 2 visits to AT&T (wheer I purchased phone) before they told me to go to Apple st… read more
Josh
Josh
It Support Specialist
Associate Degree
5,151 satisfied customers
My Iphone 4s wont charge. I have tried all the hints, like
My Iphone 4s wont charge. I have tried all the hints, like switching adapters and connectors and cleaning the connection. The phone is completely dead and is showing just a small red bar. I can't do a… read more
Vinod Menon
Vinod Menon
Customer Service
381 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x