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Phone is in search mode and we can not get it out. IPhone 7…

Customer Question
Phone is in search...

Phone is in search mode and we can not get it out

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

IPhone 7 USCellular

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

It’s been on this mode for over a month now, tried to take it in and they said to call tech support. Have reset it and hasn’t worked

Submitted: 3 months ago.Category: Smartphones
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Answered in 11 hours by:
4/2/2018
Technician: Harry, IT replied 3 months ago
Harry
Harry, IT
Category: Smartphones
Satisfied Customers: 2,593
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 3 months ago
No phone call just steps to get the phone out of search mode
Technician: Harry, IT replied 3 months ago

Do you mean safe mode?

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Customer reply replied 3 months ago
Search mode, it won’t do anything just says its searching. Tried to reset the phone and it says no value found
Technician: Harry, IT replied 3 months ago

How did you reset it?

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Customer reply replied 3 months ago
Tried to, plugged it in to the computer and held the buttons down but never would go through the process
Technician: Harry, IT replied 3 months ago
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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