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I can not get my apple iPhone 6S to take the password for…

Customer Question
I can not get...

I can not get my apple iPhone 6S to take the password ***** the log in. I got a new email address 2-7-2018 and thought I changed the password ***** It had worked fine until two days ago, and I could not sign in nor receive the facebook posts. I can get facebook on my computer with the email address but not on the phone. I cannot get the phone to take my information and the old email keeps popping up. I no longer have access to that email and don't know what to do next. I went to the AT & T store In Mtn. Home, AR where I purchased the phone and they were unable to assist me. My cell number is(###) ###-#### Thank you.

Technician's Assistant: When did you last change your password ***** Apple ID?

August 2017 is when I have the last one with the old email address which was***@******.***

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No I didn't know about that.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No but thank you for the help.

Submitted: 3 months ago.Category: Smartphones
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Answered in 5 hours by:
3/31/2018
Technician: Harry, IT replied 3 months ago
Harry
Harry, IT
Category: Smartphones
Satisfied Customers: 2,604
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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