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I dl the new update and it screwed up my phone I cannnot get…

Customer Question
I dl the new...

I dl the new update and it screwed up my phone I cannnot get into it

Technician's Assistant: When did you last change your password ***** Apple ID?

That is the problem my apple Id is Leapinglarry1 andI cannot get by the pass code

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No I have no idea what that is

Submitted: 3 months ago.Category: Smartphones
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Answered in 7 minutes by:
3/30/2018
Technician: Harry, IT replied 3 months ago
Harry
Harry, IT
Category: Smartphones
Satisfied Customers: 2,598
Experience: IT at Justanswer
Verified

Hello:

Is it asking for a 4/6 digit PIN or the apple ID password?

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