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Just backed up on my new phone and I can't access my
Just backed up on my new phone and I can't access my instagram,Snapchat and some other apps.When I click on the apps I'm asked to provide password ***** my old Apple ID which I have forgotten.I only r… read more
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Ashik
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The message reads that my "iPhone dpi;d not be activated..
The message reads that my "iPhone dpi;d not be activated . . .try connecting to iTine or use a WiFi connection." No success in any of these suggestions. … read more
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Richard
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I have an IPhone that is set up for my business. I do not
I have an IPhone that is set up for my business. I do not remember what my VOICEMAIL password ***** can I change it? … read more
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Just in France can't get to open don't remember pass word
Just in France can't get to open don't remember pass word iphone8 … read more
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I need to go into my I phone and go to the only other
I need to go into my I phone and go to the only other account I havehad on this phone And erase it but the password ***** been changed by a person I know well and hates me … read more
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Samuel White
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LOCKOUT....I bought this phone in 2014 and I have not used
LOCKOUT....I bought this phone in 2014 and I have not used my password ***** over 3 years. I have a 5 S. What is a lock out? I turned my phone off then on & it says some activated lock out. Help … read more
Stephen FS
Stephen FS
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I am trying to sign in to an iphone, I forgot my sign in & I
I am trying to sign in to an iphone, I forgot my sign in & I do not have access, nor do I remember the old cell TN I used to open the account … read more
Justin Johnson
Justin Johnson
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My mother wiped my old iphone by accident.. I can't remember
My mother wiped my old iphone by accident.. I can't remember my apple ID on my new phone. My Apple ID is an old hotmail account that i dont use anymore nor have it memorized.. How do I access my ID? … read more
Karthik
Karthik
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I am locked out of my apple phone. I haven't changed it
just to help me know how to use my phone. they told me at the Verizon store I was locked out… read more
Samuel White
Samuel White
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Trying to unlock my iPhone 6 Plus but forgot password and
Trying to unlock my iPhone 6 Plus but forgot password ***** need to reset my password … read more
Samuel White
Samuel White
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I'm trying to set up my iPhone from iTunes and I'm told that
I'm trying to set up my iPhone from iTunes and I'm told that my AppleID has been locked for security reasons … read more
Richard
Richard
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I can't get my i phone to move off the Activation Lock even
I can't get my i phone to move off the Activation Lock even though I entered my Apple ID and password. … read more
John T. F.
John T. F.
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I can't sign into my account. I'm sending to my account on
I'm sending to my account on my iPhone but I can't sign into my account on my Android phone because I don't remember the password ***** the the the phone that I use like to recover my account it doesn't work I mean America and phone number is ***** Jamaican phone number so I can't get that text or message if I'm supposed if I'm if I choose that option so I can't get into my account … read more
Harry
Harry
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I dropped my iPhone in the bay and it drownd! Got a new
I dropped my iPhone in the bay and it drownd! Got a new IPhone, 8, I think, and it has not been set up properly. I can no longer access my email. I had half my life saved under notes on my phone and t… read more
Harry
Harry
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I am locked out of my iPhone 6. I need to reset my apple ID
I am locked out of my iPhone 6. I need to reset my apple ID as I can't remember the password. Can you reset please? … read more
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Samuel White
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I received a notice to update my Iphone and last night
I received a notice to update my Iphone and last night updates were installed. I cannot use my phone because I forgot my Apple ID and the charge card they have is an old one that was hacked into so I … read more
Pete
Pete
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I cannot activate my iphone. I did not change the ID since I
I did not change the ID since I have had the phone … read more
Viet - Printer Tech
Viet - Printer Tech
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I am from the caribbean. i bought an iphone SE at queens
I am from the caribbean. i bought an iphone SE at queens five towns last summer while on vacation. The phone worked well while in the u.s but when I return to my country it never worked. I sent it back up to get unlocked to which I did and now I have a much bigger problem. I cannot remember my icloud password. Can you help me in any way. I have my receipt infront of me showing proof of purchasing phone … read more
Michael T
Michael T
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Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

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Experience in supporting and using smartphones.

John T. F.

John T. F.

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Kriptokrit

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Waitongu2

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Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

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Michael T

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xxxxxxxxxxxxxx at xxxxxxxxxx

Joel Kalman

Joel Kalman

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I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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