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I have an I Phone 7 and it won't upload my pictures. I don't…

Customer Question
I have an I...

I have an I Phone 7 and it won't upload my pictures. I don't know if it is something with I Tunes or the computer but I also can't use some of the pictures already on the computer for some reason. This just happened yesterday. Before that I was using it without any problem.

Technician's Assistant: What version of iTunes are you using to sync your iPhone?

I don't know if I can answer that correctly. I have Windows 10 and I just downloaded I Tunes to it a few months ago. I know it is updated.

Technician's Assistant: When did you last reboot?

Yesterday

Submitted: 3 months ago.Category: Smartphones
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Customer reply replied 3 months ago
I am waiting very patiently and have no answer yet.
Customer reply replied 3 months ago
Could you please respond so I will know this is not a gimmick,
Customer reply replied 3 months ago
It has been about an hour and half.
Answered in 2 hours by:
3/29/2018
Technician: Harry, IT replied 3 months ago
Harry
Harry, IT
Category: Smartphones
Satisfied Customers: 2,592
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 3 months ago
I still need help.
Technician: Harry, IT replied 3 months ago

How are you uploading them?

Do you see any error messages?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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