Smartphones

Smartphone questions? Ask a smartphone technician for answers

Ask an Expert,
Get an Answer ASAP!

Cabt get apple id undisablec!! Iphone7 and mac. Resetting…

Customer Question
Cabt get apple id...

Cabt get apple id undisablec!!

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

Iphone7 and mac

Technician's Assistant: How long has this been going on with your Mac? What have you tried so far?

Resetting password ***** past day. Frustrating

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No. Thanks.

Submitted: 3 months ago.Category: Smartphones
Show More
Show Less
Ask Your Own Smartphones Question
Answered in 2 hours by:
3/29/2018
Technician: Harry, IT replied 3 months ago
Harry
Harry, IT
Category: Smartphones
Satisfied Customers: 2,600
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Smartphones Question
Customer reply replied 3 months ago
My Apple ID does not like my password. I’ve tried to reset password on my Mac as well as my iPhone 6. All it does is takes me around and around in circles and still says that my Apple ID is disabled
Technician: Harry, IT replied 3 months ago

If your Apple ID is locked for security reasons, you might see one of these alerts:

  • “This Apple ID has been disabled for security reasons”
  • "You can't sign in because your account was disabled for security reasons"
  • "This Apple ID has been locked for security reasons"

When you see one of these alerts, you can go to iforgot.apple.com to unlock your account with your existing password ***** to reset your password. After multiple unsuccessful attempts to unlock your account, your Apple ID will remain locked and you can try again the next day.

Ask Your Own Smartphones Question
Customer reply replied 3 months ago
I already tried that. The first response was they would verify within 24 hours By 8 o’clock this morning. Didn’t happen. I tried it again. Said it would verify with in a minute. That didn’t happen so I contacted Apple support
Technician: Harry, IT replied 3 months ago

We are not Apple support.

Ask Your Own Smartphones Question
Customer reply replied 3 months ago
I know tgat you are not apple support. Somehow i was guided to your site by Apple.
Customer reply replied 3 months ago
Thanks anyway. Im cancelling the transaction
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Vinod Menon Your Own Question
Vinod Menon
Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 381
381 Satisfied Customers
Experience: Experience in supporting and using smartphones.

Vinod Menon is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

381 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Apple Consultant

298 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

Michael T

Michael T

73 satisfied customers

dasdasd

Joel Kalman

Joel Kalman

Electrical Engineer

70 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

< Previous | Next >

Related Smartphones Questions
My iPhone 5 went out I have a new iPhone 6 but I cannot
my iPhone 5 went out I have a new iPhone 6 but I cannot remember my id or password ***** I cannot transfer my data can you help mee … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
I just purchase a new iphone7, but i forgot my password, and
I just purchase a new iphone7, but i forgot my password, and i was unable to transport from my old phone. Can you help me? … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
Got phone second hand n I can't unlock activation lock
Got phone second hand n I can't unlock activation lock please help me … read more
Samuel White
Samuel White
Owner and Expert Tech
263 satisfied customers
I added my work email to my iPhone and now the password is
I added my work email to my iPhone and now the password ***** ***** characters long and I can't get in to my iPhone 7. … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
51 satisfied customers
How do I reset my apple password on iphone7. I didn't
How do I reset my apple password ***** iphone7 JA: When did you last change your password ***** Apple ID? Customer: I didn't remember doing it. JA: Did you try resetting through Apple's online account… read more
Harry
Harry
IT
2,600 satisfied customers
An iPhone 5 was given to me, and I would like to know how to
An iPhone 5 was given to me, and I would like to know how to get a password ***** use it . … read more
Cris
Cris
60 satisfied customers
My other I phone tel# 6626070044 keep asking activation
My other I phone tel#(###) ###-####keep asking activation lock. I put my Apple ID. And password ***** Incorrect. I have iPhone 5S what can I do? … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
Have S4 phone, keep getting a message to enter Apple PW, and
Have S4 phone, keep getting a message to enter Apple PW, and after entering PW get a message it is not the PW. Very frustrating … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I have a iphone 5 which I am in the process of selling
I have a iphone 5 which I am in the process of selling (replaced it with a iphone 6S). In preparation for the sale, I factory reset the device. It now ask for a password ***** don't recall using a pas… read more
Samuel White
Samuel White
Owner and Expert Tech
263 satisfied customers
I need a password. Iphone7 n my computer. 2018 apple. What
A month I have been to the Apple store 2 times plus I bought a new computer at BestBuy. I went to the Apple store on line n it would not accept my password ***** it locked up my phone They cannot finish updating my computer because no password … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
Have a new iphone7 3 4wks nownearly nearly neverbeen able to
have a new iphone7 3 4wks nownearly nearly neverbeen able to use it beeb lockked noefor 3 days cant clear or restart … read more
Samuel White
Samuel White
Owner and Expert Tech
263 satisfied customers
My apple phone is on my nerves. How can we reset my apple ID
my apple phone is on my nerves. How can we reset my apple ID and Password … read more
JA Engineer
JA Engineer
Broadcast Engineer
Diploma (Honors)
163 satisfied customers
Yesterday my phone said it needed apple id and password
yesterday my phone said it needed apple id and password called verizon went to icloud.com retrevied id but it may take 4 days to get password My husband is over road driver no home phone desperate ple… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have a iPhone 7 purchased 2 months ago. apple down loaded
Second opinion] i have a iPhone 7 purchased 2 months ago. apple down loaded software update forgot my unlock password ***** apple id password, Phone is locked called apple 2 time and did not resolve i… read more
Joel Kalman
Joel Kalman
Electrical Engineer
Master of Science Degree
70 satisfied customers
Iphone7 plus I have locked myself out - I need my apple ID
iphone7 plus I have locked myself out - I need my apple ID to get assistance from Verizon. I can't remember my apple ID … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
FRUSTRATED !!!!!!! Ran an update on my iphone and now it
FRUSTRATED !!!!!!! Ran an update on my iphone and now it does not have the same password ***** to maker it worse i have waited 48 hours for codes to which i recieved but do not work anf all i get is i… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
I recently moved. My email address changed. My apple id was
I recently moved. My email address changed. My apple id was my old email address. Now I cannot update my phone ane I can't change my apple id, or even access itunes. I can't just change the password X… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I just lost all of my contacts and calendar entries that were
I just lost all of my contacts and calendar entries that were on my iphone when i was trying to sync with my macprobook - I think I am confusing things with this new iCloud i said to delete an old me … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x