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Notifications of viruses and locking my phone. After I turn…

Customer Question
Notifications of viruses and...

Notifications of viruses and locking my phone.

Technician's Assistant: When were you last able to use your phone?

After I turn it off and back on

Technician's Assistant: Have you tried a Factory Reset? The Phone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

No how do I do that

Submitted: 3 months ago.Category: Smartphones
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Answered in 5 minutes by:
3/29/2018
Technician: Ashik, Smartphone Tech replied 3 months ago
Ashik
Ashik, Smartphone Tech
Category: Smartphones
Satisfied Customers: 12,335
Experience: Experience with iPhone and other Smartphones
Verified

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

Which model of phone is this?

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Customer reply replied 3 months ago
Galaxy j7sky pro
Technician: Ashik, Smartphone Tech replied 3 months ago

Do you have this issue in any particular app, like Internet or Chrome, or with entire phone?

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Customer reply replied 3 months ago
No
Technician: Ashik, Smartphone Tech replied 3 months ago

Do you have this issue in any particular app, like Internet or Chrome, or with entire phone?

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