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Tell me, simply, how I can access my I Phone 7. I have tried…

Customer Question
Please tell me, simply...

Please tell me, simply, how I can access my I Phone 7. I have tried every which way over the week I purchased it--following carefully the instructions on the screen--including signing up for an Apple account and I Tunes, all to no avail. I previously owned an I Phone4 and NEVER such a frustrating experience!

Technician's Assistant: When did you last change your password ***** Apple ID?

About 15 minutes ago. In fact, following the screen instructions, I've changed it about a half dozen times and have responded carefully to the Security questions.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

I tried once, with no success. I've proven my identity as the owner of the phone. In the past week,I've spent some 20 hours trying to access the phone. Please!

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

If you can connect me, I'd be eternally grateful!

Submitted: 3 months ago.Category: Smartphones
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Answered in 1 hour by:
3/29/2018
Technician: Harry, IT replied 3 months ago
Harry
Harry, IT
Category: Smartphones
Satisfied Customers: 2,601
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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