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I don’t have a computer, just a phone. I can’t access my…

Customer Question
I don’t have a...

I don’t have a computer, just a phone. I can’t access my google account or my gmail account because I’m not sure if my password. Also my phone number has changed and I’m unable to update my accounts. Can you help?

Technician's Assistant: Are you logged into your Gmail account on any other devices?

Thank you. No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

That’s the problem, the number that’s on the account is an old number. I can answer security questions.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I have a new phone number(###) ###-####

Submitted: 3 months ago.Category: Smartphones
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Answered in 51 minutes by:
3/28/2018
Technician: Harry, IT replied 3 months ago
Harry
Harry, IT
Category: Smartphones
Satisfied Customers: 2,614
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 381
381 Satisfied Customers
Experience: Experience in supporting and using smartphones.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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