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I changed the passcode last night in my phone late, forgot…

Customer Question
Hi, I changed the...

Hi, I changed the passcode last night in my phone late, forgot what it was this morning and I'm disabled in the phone now. If I have my phone synced with my i-pad and Mac Laptop will it erase everything once I go into I-tunes to reset my phone?

Technician's Assistant: When did you last change your password ***** Apple ID?

Last night I changed my security code in the phone Apple id was a month ago maybe

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No I didn't know about it.

Submitted: 3 months ago.Category: Smartphones
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Answered in 30 minutes by:
3/28/2018
Technician: Ashik, Smartphone Tech replied 3 months ago
Ashik
Ashik, Smartphone Tech
Category: Smartphones
Satisfied Customers: 12,352
Experience: Experience with iPhone and other Smartphones
Verified

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

Everything on your iPhone is already deleted as it is disabled. You may have backup on iCloud.

Which model of iPhone is this?

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Customer reply replied 3 months ago
6
Technician: Ashik, Smartphone Tech replied 3 months ago

Since it is disabled, your only option is erase the iPhone from iCloud or force-restore the iPhone to factory settings through iTunes on your computer by putting it to DFU (Device Firmware Upgrade) mode, which will erase everything from it. This is how Apple designed it to protect the information of their users. (Note : DFU Mode is a method which allow you to bypass the passcode/disabled screen and get it restored)

But if you had backed up your iPhone to iTunes on your computer or iCloud, then you can restore all your data back after restoring your iPhone from iTunes/iCloud. You can also redownload all your past purchases for free using the same account.

Follow the steps below to restore your iPhone by putting it to DFU Mode.

First download and install latest iTunes on your computer from here : https://www.apple.com/itunes/download/

Then connect the iPhone to your computer with the USB Cable.

Open iTunes application on your computer.

On your iPhone press and hold the Home button and the Power button at the same time for 8 seconds.

After EXACTLY 8 seconds release the Power button but continue holding the home button until your iTunes shows a message telling you that it has detected an iPhone in recovery mode.

Click OK or Restore

Note : Put it to DFU Mode while connected to computer and also in DFU Mode your iPhone will remain blank and will be unresponsive. It is normal. If it is not showing blank/black screen, then repeat the steps again. Timing is critical when you put it to DFU Mode. So keep trying until it goes to DFU Mode. And it will take a while to restore it.

Remember, it may take a while to restore the iPhone (the iOS firmware has to be downloaded, you will see the Download button - a downward arrow button with spinning circle around it, at the top right corner of iTunes screen. Click it to see the time remaining)

Please let me know if that didn't work, so I will continue to help you until we fix the problem.

Note : This is not my final answer. I strive to provide Excellent service or 5 star service. If you feel you've received anything less or if you are not satisfied or if my solutions didn't work, please don't rate me bad or poor or ok as it will badly affect my job here. Instead of rating, please let me know by replying in here and I will stay with you and try my best to help you until you are fully satisfied or the issue is resolved.

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