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Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 383
Experience:  Experience in supporting and using smartphones.
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My phone wont turn on --stuck with an apple. I restart

Customer Question

my phone wont turn on --stuck with an apple. I restart (press home and side button down) it would turn off and when I put it back on (just side button) it comes up with the apple only
JA: When was the last time you updated the Operating System (OS) on your Mac or device?
Customer: maybe 3-4 months ago
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: this is iPhone 6 plus-128gb
Submitted: 7 months ago.
Category: Smartphones
Expert:  Samuel White replied 7 months ago.

I am Samuel and I can help you. You are going to have to recover it because it is stuck in a boot loop. Do you have iTunes downloaded on a computer?

Customer: replied 7 months ago.
no I don't use itunes
Expert:  Samuel White replied 7 months ago.

You will need to have it in order to recover the device.

Customer: replied 7 months ago.
no call I don't have another phone for you to call me on
Customer: replied 7 months ago.
do you have a solution for this or if not ---ill just go to the apple store
Expert:  Samuel White replied 7 months ago.

Yes, you download iTunes to your computer and then you have to put the phone into recovery mode. That will restore the device by resetting the software. Apple will explain the same to you however if you want to double check it never hurts.

Expert:  Samuel White replied 7 months ago.

The call requests are auto-generated so feel free to disregard.

Customer: replied 7 months ago.
it will take me a while to figure this out ... I guess I will hang up from you
Customer: replied 7 months ago.
or ill just stop by apple store
Customer: replied 7 months ago.
Expert:  Samuel White replied 7 months ago.

Apple nor the phone carriers will do this for you as it requires connection to a PC to do. To protect them they do not provide this service. (I am just saving you the trip and wait).

  1. Connect your iOS device to your computer and open iTunes.
  2. While your device is connected, force restart it:
    • On an iPhone 6s and earlier: Press and hold both the Home and the Top (or Side) buttons at the same time. Keep holding them until you see the recovery mode screen.
  3. When you see the option to Restore or Update, choose Restore.

    iTunes will download software for your device. If it takes more than 15 minutes, your device will exit recovery mode and you'll need to repeat steps 2 and 3.
  4. Wait for the process to finish. Then you can set up and use your device.