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I bought a new iPhone and when I've set it up its accepting…

Customer Question
Hi I bought a...

Hi I bought a new iPhone and when I've set it up its accepting my iCloud..com password ***** I can't remember my hotmail password

Technician's Assistant: Are you logged into your Hotmail account on any other devices?

Yes both iPad and old iphone

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

No it's an old phone nu,bet and my old email address that has come up

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Don think so

Submitted: 3 months ago.Category: Smartphones
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Answered in 5 hours by:
3/28/2018
Technician: Samuel White, Tech Expert replied 3 months ago
Samuel White
Samuel White, Tech Expert
Category: Smartphones
Satisfied Customers: 509
Experience: Verizon Tech Manager multi-unit
Verified

I am Samuel and I can help. Microsoft has a process for resetting the password ***** this page here: https://account.live.com/resetpassword.aspx

Have you attempted to use this to reset it?

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Technician: Samuel White, Tech Expert replied 3 months ago

Rating me is important because it opens me to help others and also lets the company see that I am working with each customer. Please take just a moment to rate me… it helps greatly!

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Samuel White
Samuel White, Tech Expert
Category: Smartphones
Satisfied Customers: 509
509 Satisfied Customers
Experience: Verizon Tech Manager multi-unit

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