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My phone keeps doing a total discharge 2-3 times a day. when…

Customer Question
My phone keeps doing...

My phone keeps doing a total discharge 2-3 times a day. when I recharge inn about 2-3minutes it comes up to its level 80-90% prior to discharge. Why??

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

Iphone7

Technician's Assistant: How long has this been going on with your smartphone? What have you tried so far?

3-4 days-haven't tried anything. that'd why I'm calling

Submitted: 3 months ago.Category: Smartphones
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Answered in 2 hours by:
3/27/2018
Technician: John T. F., Apple Consultant replied 3 months ago
John T. F.
John T. F., Apple Consultant
Category: Smartphones
Satisfied Customers: 3,627
Experience: 20+Yrs in the computer/electronics service industry
Verified

Hello! I will work to provide accurate advice. Give me a minute to read your submission.

If Secure Remote Assistance is offered, please ignore it.

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Technician: John T. F., Apple Consultant replied 3 months ago

Let's reset iOS settings. This will not remove any personal data but will reset iOS options back to current system defaults. You may have to re-enter passwords for Wi-Fi and other services.

On the device;

tap Settings

tap General

tap Reset

tap Reset All Settings

The device should eventually restart.

Test to see if the issue is resolved.

If you still have concerns, don’t negatively rate my answer, just reply back and let me know. I'll be happy to advise you further. When finished, please give a positive rating so I can be credited for my assistance. You are judging my personal service only (not this website, the price, or your issue) and high ratings assure I remain in good standing.

Thanks and good luck,

John

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John T. F.
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