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My brother in law passed away and I have his phone. Don't
My brother in law passed away and I have his phone. Don't know any of his passwords. HELP!!!!!!!! … read more
Michael T
Michael T
90 satisfied customers
Its disabled. Iphone8. Went to apple store and couldnt fix
went to apple store and couldnt fix it. they said i'd get a call at 3 ;00. my e mail got an apple ID verification code 385285. … read more
Samuel White
Samuel White
Tech Expert
687 satisfied customers
Lost my iPhone, recovered it; Activated and got emergency
Lost my iPhone, recovered it; Activated and got emergency message off (all thanks to son-in-law) Now when I called my first call since recovery, it drips out. I hear the other person talking but they … read more
Samuel White
Samuel White
Tech Expert
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Today I need to acdtivate a new iPhone and it is a
Today I need to acdtivate a new iPhone and it is a replacement for a work issued old phone. The IT guy told me to just follow the on screen instructions. I started, got on a wifi here at home and saw … read more
Justin Johnson
Justin Johnson
Owner
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I connected my phone to my laptop to my iTunes for the first
Hi I connected my phone to my laptop to my iTunes for the first time. When I did that it automatically synced my phone with my old information and got rid of what I had on it. My old Apple ID is comin… read more
John T. F.
John T. F.
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Two Decades Field Experience
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Tried to turn on iPhone but told it was locked. Has been
Tried to turn on iPhone but told it was locked. Has been until now. On holiday in Canada at present and don't have details of password ***** and need phone to keep in touch wit home … read more
Harry
Harry
2,390 satisfied customers
I did a factory reset on my Iphone 6 and now it needs a
I did a factory reset on my Iphone 6 and now it needs a phone verify that it is me and I have had my recovery number changed since then I forgot to put my new number as I just got it. How can I get pa… read more
Samuel White
Samuel White
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I am getting charges on my I phone and it's Impossible I
Hi, I am getting charges on my I phone and it's Impossible I don't purchase apps or anything else if it's not free I do not get it so I really just like to know where these purchases are coming from? … read more
Harry
Harry
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It's my iPhone 7 Plus it said my google account was locked
It's my iPhone 7 Plus it said my google account was locked due to illegal activity what do I do? … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
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I got a new I phone and the guy said need my password for it
I got a new I phone and the guy said need my password ***** it but I don't know my password ***** … read more
Samuel White
Samuel White
Tech Expert
687 satisfied customers
My wife got a new phone and followed the instuctions on the
my wife got a new phone and followed the instuctions on the deleting the old device from her cloud and some how her password ***** reset? i dont have an apple device and we need to get her new phone w… read more
Harry
Harry
2,390 satisfied customers
My phone been stolen I am trying to get into my Apple ID so
My phone been stolen I am trying to get into my Apple ID so I can track my phone and is telling me my Apple ID is blockd and I don't know how to it unblock as keeps sendin me a code on my phone that I… read more
Karthik
Karthik
Senior Engineer
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Yesterday my phone said it needed apple id and password
yesterday my phone said it needed apple id and password called verizon went to icloud.com retrevied id but it may take 4 days to get password My husband is over road driver no home phone desperate ple… read more
Expert
Expert
I am from the caribbean. i bought an iphone SE at queens
I am from the caribbean. i bought an iphone SE at queens five towns last summer while on vacation. The phone worked well while in the u.s but when I return to my country it never worked. I sent it back up to get unlocked to which I did and now I have a much bigger problem. I cannot remember my icloud password. Can you help me in any way. I have my receipt infront of me showing proof of purchasing phone … read more
Michael T
Michael T
90 satisfied customers
Not my computer, it's my phone. I had an update on my phone,
not my computer, it's my phone. I had an update on my phone, I forgot my password, so I tried the 12 times, and my phone has been taken back to a status with none of my information on it. I have tried… read more
Joel Kalman
Joel Kalman
Electrical Engineer
Master of Science Degree
80 satisfied customers
I had requested a recovery on Friday Jan. 6th because my son
I had requested a recovery on Friday Jan. 6th because my son inactivated my iphone 6 plus. I still have not heard back as far as it being completed. I need to have my Apple ID password ***** and then … read more
Josh
Josh
It Support Specialist
Associate Degree
759 satisfied customers
I am trying to unblock an iPhone 4 which has find my iPhone active and
I am trying to unblock an iPhone 4 which has find my iPhone active and of course we lost the password ***** the Apple ID. I am reading an answer to that question by yourself from 3 years ago.… read more
Richard
Richard
IT Manager
IT Manager, Consultant
6,000 satisfied customers
I am trying to do the new upgrade--I tried my password XXXXX
I am trying to do the new upgrade--I tried my password XXXXX I forgot my ID for Apple--the one I put in said it wasn't right--I used the security ?--put in my birth date--said it wasn't right--well--i… read more
Richard
Richard
IT Manager
IT Manager, Consultant
6,000 satisfied customers
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Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

383 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Apple Consultant

319 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

Michael T

Michael T

90 satisfied customers

xxxxxxxxxxxxxx at xxxxxxxxxx

Joel Kalman

Joel Kalman

Electrical Engineer

80 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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