Smartphones

Smartphone questions? Ask a smartphone technician for answers

Ask an Expert,
Get an Answer ASAP!

I cant get on my apple iPhone the 6 numbers I either changed…

Customer Question
Hi I cant get...

Hi I cant get on my apple iPhone the 6 numbers I either changed or I didn't and I just cant get in but it regonizes my face once I used to get in

Technician's Assistant: When did you last change your password ***** Apple ID?

I went thru severe trauma so I cant remember but it couldn't hve been that long ago at all.. I always the same my email address and then I put every single password ***** my notes.Its even locked my out of my ipad because I cant find my password ***** I cloud. its as if its been done on purpose because we have set up a web site to let everyone know that my daughter a twin barely 21 was murdered not some bull crap the police made the coroner change. I just want to get my 6 numbers back because it knows my face not the 6 numbers I used to use all the time

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

I have stayed away from my computer because i have 80,000 photos( they look like that are missing ) for the case against the murders and i have no idea how to work a computer. I literally lost all of my memory and had to write everything down but this one time i must have screwed up. it couldn't have been more than a week i think.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

My ipad it says i don't know my icloud password ***** it was in my apple iPhone but its missing so it locked me out

Submitted: 3 months ago.Category: Smartphones
Show More
Show Less
Ask Your Own Smartphones Question
Answered in 2 hours by:
3/26/2018
Technician: John T. F., Apple Consultant replied 3 months ago
John T. F.
John T. F., Apple Consultant
Category: Smartphones
Satisfied Customers: 3,627
Experience: 20+Yrs in the computer/electronics service industry
Verified

Hello! I will work to provide accurate advice. Give me a minute to read your submission.

If Secure Remote Assistance is offered, please ignore it.

Ask Your Own Smartphones Question
Technician: John T. F., Apple Consultant replied 3 months ago

What is the model of your iPhone?

Ask Your Own Smartphones Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Vinod Menon Your Own Question
Vinod Menon
Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 381
381 Satisfied Customers
Experience: Experience in supporting and using smartphones.

Vinod Menon is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

381 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Apple Consultant

3,627 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

Michael T

Michael T

73 satisfied customers

dasdasd

Joel Kalman

Joel Kalman

Electrical Engineer

70 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

< Previous | Next >

Related Smartphones Questions
I would like to have the same password for both my phone and
I would like to have the same password ***** both my phone and ipad. I don't remember my password ***** ***@******.*** … read more
JA Engineer
JA Engineer
Broadcast Engineer
Diploma (Honors)
163 satisfied customers
My iPhone 6 has been lost.Can I stop the accounts or stop
My iPhone 6 has been lost.Can I stop the accounts or stop people from getting into any of my bank apps etc … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I buy iphone 7 second hand online the problem is icloud
I buy iphone 7 second hand online the problem is icloud activation lock … read more
Harry
Harry
2,035 satisfied customers
Bought a iPhone 7 and by mistake entered a 4 digit passcode
Bought a iPhone 7 and by mistake entered a 4 digit passcode instead of 6. Naturally can't get pass the login screen because password ***** ***** How do I Change passcode from 4 to 6. … read more
Cris
Cris
60 satisfied customers
Its my iPhone couldn't remember password to get into phone
Its my iPhone couldn't remember password ***** get into phone took it to Apple store been locked out of phone for a week and need phone to work no phone no work no bills get paid I need help badly had… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I have a iphone 5 which I am in the process of selling
I have a iphone 5 which I am in the process of selling (replaced it with a iphone 6S). In preparation for the sale, I factory reset the device. It now ask for a password ***** don't recall using a pas… read more
Samuel White
Samuel White
Owner and Expert Tech
263 satisfied customers
Have a new iphone7 3 4wks nownearly nearly neverbeen able to
have a new iphone7 3 4wks nownearly nearly neverbeen able to use it beeb lockked noefor 3 days cant clear or restart … read more
Samuel White
Samuel White
Owner and Expert Tech
263 satisfied customers
My cell phone prompted me to update to version 10 but then
My cell phone prompted me to update to version 10 but then when I went to do it on my I Ad it said it was updated to 9.3.5 already?… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
How can I access my contacts through my apple account? I
How can I access my contacts through my apple account? I purchased a new iPhone 6 and want to download my old contacts from my iphone5. I can't remember my old code to unlock ,y 5 and was told I could… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
In the beginning my Apple ID was @yahoo.com -- iPhone 3GS era.
In the beginning my Apple ID was @yahoo.com -- iPhone 3GS era. I don't use that eMail and haven't for many, many years -- I don't remember the password. I am currently setting up my brand new iPhone 6… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
i have icloud on my new ipad. I also have an old icloud account
i have icloud on my new ipad. I also have an old icloud account on my iphone that I don't have the passcode to anymore. How do I concel my old icloud account and set up my new one on my iphone?… read more
Techie_Ben
Techie_Ben
Software Engineer
Master\u0027s Degree
54 satisfied customers
I received my iPhone 6+ in November. I cannot get it to sync
I received my iPhone 6+ in November. I cannot get it to sync calendars with my iPad and I cannot get the Bluetooth to work with my car link.… read more
John T. F.
John T. F.
Apple Consultant
3,627 satisfied customers
I just lost my i5c phone or some one took it and I need to
I just lost my i5c phone or some one took it and I need to no what is my best way to try to recover or purchase another one what upsets me is when I purchased the contract that I wanted extended cover… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I changed my iTunes and Apple ID but with the upgrade my iPhone
I changed my iTunes and Apple ID but with the upgrade my iPhone & iPad reverted to my old ID. How do I change back to the one I want to use?… read more
Michelle
Michelle
Software Engineer
Bachelor\u0027s Degree
195 satisfied customers
i traded a galaxy 3 for an apple phone that was pre owned I
i traded a galaxy 3 for an apple phone that was pre owned I cant reset the icloud because I only have email info no pass word and no way to find out what it is it has been reset to factory but it want… read more
Carl L
Carl L
Owner/CEO
Vocational, Technical or Trade Scho
627 satisfied customers
I had to change the password XXXXX my email via laptop because
I had to change the password XXXXX my email via laptop because I got locked out (wrong password) a few times. Now, my iphone and ipad say I can't get email because connection to server failed. What ne… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I have just set up a new Apple Id due to security reasons.
I have just set up a new Apple Id due to security reasons. I now want to ensure my Iphone 4S is set to this new Apple Id. Can you help me?… read more
Vinod Menon
Vinod Menon
Customer Service
381 satisfied customers
I have an iPad and an iPhone. When I tried to use my iPad
I have an iPad and an iPhone. When I tried to use my iPad to find my iPhone I ran into a problem. I open Safari and type in iCloud.com and I get a screen that gives me three choices - Set up iCloud (w… read more
webpagesby22
webpagesby22
Server Engineer
High School or GED
138 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x