Smartphones

Smartphone questions? Ask a smartphone technician for answers

Ask an Expert,
Get an Answer ASAP!

I am trying to start my family on the Microsoft phone and it…

Customer Question
I am trying to...

I am trying to start my family on the Microsoft phone and it says I am signed up as a child but infant download any apps because it hasn't been set up but Microsoft says it has been set up. What do I need to do

Technician's Assistant: What Microsoft model do you have?

RM-1073

Technician's Assistant: How long has this been going on with your Microsoft phone? What have you tried so far?

I got the phone yesterday. I have tried resetting my phone and accepting the invitation to join the family again

Submitted: 4 months ago.Category: Smartphones
Show More
Show Less
Ask Your Own Smartphones Question
Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 18 hours by:
3/26/2018
Technician: Gina-Moderator, Moderator replied 4 months ago
Gina-Moderator
Gina-Moderator, Moderator
Category: Smartphones
Satisfied Customers: 13
Experience: Moderator at JustAnswer
Verified
Hello:
I'm Gina, the moderator for this category. I'm so sorry that an Expert has not connected with you yet. I wanted to reach out to see if you still needed assistance with your question? Please use the reply box below to let me know if you'd like to continue or cancel.
Thank you,
Gina~Moderator
Ask Your Own Smartphones Question
Customer reply replied 4 months ago
i still need assistance
Technician: Harry, IT replied 4 months ago
Harry
Harry, IT
Category: Smartphones
Satisfied Customers: 2,824
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Smartphones Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Vinod Menon Your Own Question
Vinod Menon
Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 381
381 Satisfied Customers
Experience: Experience in supporting and using smartphones.

Vinod Menon is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

381 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Apple Consultant

298 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

Michael T

Michael T

73 satisfied customers

dasdasd

Joel Kalman

Joel Kalman

Electrical Engineer

70 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

< Previous | Next >

Related Smartphones Questions
Help ijustgot a new iPhone up grade I CANT RESTORE ORbackup
help ijustgot a new iPhone up grade I CANT RESTORE ORbackup my new I phone omg I leave for vacation tomorrow … read more
Justin Johnson
Justin Johnson
Owner
2,399 satisfied customers
I upgraded to an 8 yesterday. Last night I set my lock on my
Thank you. I upgraded to an 8 yesterday. Last night I set my lock on my computer, not finger print, but regular ID. I guess I entered it wrong. I cannot open my iphone today. So how can I get back int… read more
Samuel White
Samuel White
Owner and Expert Tech
271 satisfied customers
I tried to work with a tech. yesterday, but couldn't find
I tried to work with a tech. yesterday, but couldn't find imei #. W/ a little help, it's very small and hardly visible through the back of phone, got it. Phone is used, can't get through old username … read more
Terry Parker
Terry Parker
Diploma
29 satisfied customers
How do I sign in when password doesn't match. I phone.
How do I sign in when password *****'t match JA: What device or product does this involve? Customer: I phone JA: What Operating System (OS) are you running on your iPhone? Customer: Safiry JA: How lon… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I can't get my new phone to accept my password or thumb
I can't get my new phone to accept my password ***** thumb print. My name is***** and email is***@******.*** … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
First of all I was having trouble with sending messages on
First of all I was having trouble with sending messages on my iPhone. I took it to my provider which is Sprint. They disabled my email. I called Sprint support and they changed my sign on password ***… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have Vincent. It should be [email protected] .com.
I have Vincent***@******.***. It should be [email protected] .com. Having problems with Apple ID. Got new phone number don't know if that's the problem. All I know is I'm having problems signing in… read more
Samuel White
Samuel White
Owner and Expert Tech
271 satisfied customers
I can't purchase coins on hearts of Vegas game. It's a
A couple of weeks. I' Tried shutting it down but nothing else … read more
Justin Johnson
Justin Johnson
Owner
2,399 satisfied customers
Yesterday afternoon my iPhone SE had none of my contacts.
Yesterday afternoon my iPhone SE had none of my contacts. Then I did a general update and tried to sign back in with my Apple ID. By accident used my wife's Apple ID and now my phone has all her conta… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
791 satisfied customers
My iPhone 8Plus was stolen, when I got it back it was
My iPhone 8Plus was stolen, when I got it back it was locked, and I spent 3 hours getting it unlocked and my number switched back. But I lost all my contacts and 1700 songs in my music, and most of my… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
Credit card in phone no longer good can't do updates. I
credit card in phone no longer good can't do updates … read more
Samuel White
Samuel White
Owner and Expert Tech
271 satisfied customers
I need to set up an account it when I put in password it
I need to set up an account it when I put in password ***** will not accept anything I put in. … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
I have a problem getting into my gmail account. here is the
Hi - i have a problem getting into my gmail account. here is the issue. i only use my phone..no laptop. My gmail has been set up on my phone for over 18-20 mos so i did not need to remember my passwor… read more
Harry
Harry
IT
2,824 satisfied customers
I can't use my log pass. I am locked out of my IPhone7.
I can't use my log pass. I am locked out of my IPhone7. Help!! … read more
Samuel White
Samuel White
Owner and Expert Tech
271 satisfied customers
Having problems with apps a little box keeps popping up saying
having problems with apps a little box keeps popping up saying unfortunately whatever the app is that has stopped this is suppose to be for phone… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
791 satisfied customers
I have tried to download Uber on my Windows phone. I applied
I have tried to download Uber on my Windows phone. I applied and was texted a confirmation number: 5727, however when I try to download it, it just keeps going and never downloads, any ideas?… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
NO MATTER WHAT I DO, I cannot just go to google chrome and
NO MATTER WHAT I DO, I cannot just go to google chrome and start on my samsung tablet or samsung smartphone. It works fine on both my pc and mac, but drives me crazy on the phone and tablet. I have so… read more
RandyNetwork Tech
RandyNetwork Tech
1,755 satisfied customers
Im trying to setup my "Family Plan" for my HTC windows 8 phone.
I'm trying to setup my "Family Plan" for my HTC windows 8 phone. Where do I go to setup this program??… read more
RandyNetwork Tech
RandyNetwork Tech
1,755 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x