Smartphones

Smartphone questions? Ask a smartphone technician for answers

Ask an Expert,
Get an Answer ASAP!

My son was taking care of this 7 plus phone problem but

Customer Question
My son was taking...

My son was taking care of this 7 plus phone problem but didn't get back to you in the allotted time. This phone needs repairs and I need it fixed. So I need to send it back. svc ,iphone 7 plus, GSM, 128G, BK, WUR. REPAIR ID D28673308 SERIAL NUMBER C39V4NF6HFY7 I purchased the phone the 1st of November 2017. It was under my sons name Carlos Adams but should be under my name ***** *****. The phone should be under warrenty.

Technician's Assistant: When did you last change your password ***** Apple ID?

I don't know if i have, my son may have. not sure what it is at this time

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No how do i do that

Submitted: 4 months ago.Category: Smartphones
Show More
Show Less
Ask Your Own Smartphones Question
Answered in 2 minutes by:
3/24/2018
Technician: Netman1000,
 replied 4 months ago
Netman1000
Category: Smartphones
Satisfied Customers: 746
Verified

Hello, my name is ***** ***** I am one of the experts that is going to help you today. Please give me a moment to look over your question so I don't miss anything.

Ask Your Own Smartphones Question
Technician: Netman1000,
 replied 4 months ago

When did you purchase the device?

Ask Your Own Smartphones Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Vinod Menon Your Own Question
Vinod Menon
Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 381
381 Satisfied Customers
Experience: Experience in supporting and using smartphones.

Vinod Menon is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

381 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Apple Consultant

298 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

Michael T

Michael T

73 satisfied customers

dasdasd

Joel Kalman

Joel Kalman

Electrical Engineer

70 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

< Previous | Next >

Related Smartphones Questions
I am too frugal to spend $700 for an iPhone at Verizon. I
I am too frugal to spend $700 for an iPhone at Verizon. I see Amazon sellers are offering "factory refurbished" 6s for $150 What should I be concerned about? Below are the specs.... iPhone 6 64 GB AT&… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Im haaving double setting up my new iPhone 7 plus. Had
Im haaving double setting up my new iPhone 7 plus. Had gotten to the Apple ID but must have somehow locked my account with the wrong passcode and now Ive turned my new phone off and I had not finished… read more
Samuel White
Samuel White
Owner and Expert Tech
273 satisfied customers
I purchased a new iphone X last night for myself and my son.
Hi I purchased a new iphone X last night for myself and my son. I back up to the cloud. I tried to set my phone up by restoring from the cloud but my phone is not working and is "acting" like my son's… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I need to reset my device because i do not know the password
i need to reset my device because i do not know the password ***** i dont know how … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
82 satisfied customers
Trying to unlock my iPhone 6 Plus but forgot password and
Trying to unlock my iPhone 6 Plus but forgot password ***** need to reset my password … read more
Samuel White
Samuel White
Owner and Expert Tech
273 satisfied customers
When i try to up date my apps.on my phone it says apple ID
when i try to up date my apps.on my phone it says apple ID HAS BEEN DISABLED … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I need to acsess my i cloud account. Do u need the computer
Do u need the computer info- I.m only cuncrned about my i phone … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I live in the US. Might travel for work to Mexico, Costa
I live in the US. Might travel for work to Mexico, Costa Rica, Europe, etc. If I purchase an unlocked IPHONE7PLUS., I understand that it does have a sim card that can be temporarily exchanged in other… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have an Apple iPhone 7 that won't work. I have taken it to
I have an Apple iPhone 7 that won't work. I have taken it to Best Buy where I brought it. They tried to reset it and it wouldn't reset. There were 2 error codes. #4005 and #4013. And they wrote Bad li… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
Phone went blank for unknown reasons... trying to use old
phone went blank for unknown reasons... trying to use old iphone. Need to recover authorization code. Please help! … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I can not reset my password for itune, iphone 7 plus, About
I can not reset my password ***** itune JA: What's the make/model of your device? How old is it? Customer: iphone 7 plus JA: How long has this been going on? What troubleshooting have you tried? Custo… read more
GeekGal
GeekGal
IT Director
Bachelors Degree
577 satisfied customers
My cell number is *****************...I can call out, but
My cell number is *****************...I can call out, but when I call by cell phone from my lan line, I get "this number is ***** in service. And when I had a friend call the number aminute ago, she g… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
I had requested a recovery on Friday Jan. 6th because my son
I had requested a recovery on Friday Jan. 6th because my son inactivated my iphone 6 plus. I still have not heard back as far as it being completed. I need to have my Apple ID password ***** and then … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I bought a new phone and iPhone six this weekend I had the
I bought a new phone and iPhone six this weekend I had the iPhone 5 S in restoring the settings to give to my son I erased all content and reset the phone before I turned off location so now I'm tryin… read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I want change phones. My son gave me his iPhone 5 and I want
I want change phones. My son gave me his iPhone 5 and I want to transfer my number and all my apps to that phone. The phone I am using is a much older version and weaker version. How do I make the tra… read more
Steve
Steve
Chief Engineer
9 satisfied customers
Touch ID didnt work, finger must have been too dry; Ive forgotten
Touch ID didn't work, finger must have been too dry; I've forgotten the password XXXXX am locked out of my iPhone 5S. Can i reset the iPhone to factory presets and then download the latest backup from… read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
Under settings/mail, contact, calendars, my accounts list for
Under settings/mail, contact, calendars, my accounts list for email accounts is gray and nothing happens when i try to click on one of them. I need to update my google account password XXXXX my phone,… read more
Vinod Menon
Vinod Menon
Customer Service
Master's Degree
381 satisfied customers
what do i do if my iphone 4s screen cracked while i was making
what do i do if my iphone 4s screen cracked while i was making a phone call and its still under warrenty… read more
Mr. Clark
Mr. Clark
Bachelor's Degree
75 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x