Smartphones

Smartphone questions? Ask a smartphone technician for answers

Ask an Expert,
Get an Answer ASAP!

I'm very new at this and remembering a password is hard if…

Customer Question
I'm very new at...

I'm very new at this and remembering a password is hard if there is more than one, I'm 72 and confused. I write thos. down and then don't know what is what. My daughter was helping me but got me confus she doesn't have any patients with me:-!O:

Technician's Assistant: What device or product does this involve?

I just got a new phone I am trying to learn how to use, plus I just got on WI go and have atablet I'm trying to use at the same time!

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

Zte avid557. What s op?

Technician's Assistant: The Smartphone Technician will be able to walk you through that. How long has this been going on with your smartphone? What have you tried so far?

I keep forgetting my password

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

Can I have just 1 password ***** everything?

Submitted: 4 months ago.Category: Smartphones
Show More
Show Less
Ask Your Own Smartphones Question
Answered in 29 minutes by:
3/24/2018
Technician: Samuel White, Tech Expert replied 4 months ago
Samuel White
Samuel White, Tech Expert
Category: Smartphones
Satisfied Customers: 512
Experience: Verizon Tech Manager multi-unit
Verified

Having one password ***** everything is hard because each device may have different password ***** (like the number of numbers/letters required, use of special characters and how often they make you change them). Which password ***** you having issues with currently?

Ask Your Own Smartphones Question
Customer reply replied 4 months ago
Both!
Customer reply replied 4 months ago
Can you retrive my password ***** I first had?
Technician: Samuel White, Tech Expert replied 4 months ago

I do not want to be confusing but there are many passwords for each device. There are passcodes to access the device, the ID, and password ***** the google account that manages the device and email usernames and passwords just to name a few. So I need to narrow down which you need... Sorry for any confusion.

Ask Your Own Smartphones Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Vinod Menon Your Own Question
Vinod Menon
Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 381
381 Satisfied Customers
Experience: Experience in supporting and using smartphones.

Vinod Menon is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

381 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Apple Consultant

298 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

Michael T

Michael T

73 satisfied customers

dasdasd

Joel Kalman

Joel Kalman

Electrical Engineer

70 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

< Previous | Next >

Related Smartphones Questions
Im using me daughter old iPhone and it has a old email and
Im using me daughter old iPhone and it has a old email and password. I need to be removed to instead my email and password … read more
Harry
Harry
3 satisfied customers
My Wife was give an IPhone 4 from my daughter Meredith
My Wife was give an IPhone 4 from my daughter Meredith Balossini about 3 years ago. About 2 months prior to moving our account from Verizon to AT&T the phone was locked out be Apple. When we attempted… read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
51 satisfied customers
My daughter just got her iPhone back last night and forgot
Good morning. My daughter just got her iPhone back last night and forgot her Apple ID password ***** she had the wrong email so unfortunately we had to reset everything several times so she when she w… read more
Harry
Harry
3 satisfied customers
I have ms I just got. New phone nd I can't remember my pass
I have ms I just got. New phone nd I can't remember my pass words usually when they switch my stuff over it goes on the new phone but not this time my app switched but I have to sign in again … read more
Harry
Harry
3 satisfied customers
My daughter has changed her password on an iPhone 6+ and now
My daughter has changed her password ***** an iPhone 6+ and now she can't get into the phone. Is there any way you can help us with this? … read more
Harry
Harry
3 satisfied customers
I up dated my I Phone it asked for a pass code I picked on
I up dated my I Phone it asked for a pass code I picked on and lost it how can I get back in my phone … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
I have an iPhone 5s i would like to give to a granddaughter.
hello, my name is ***** ***** have an iPhone 5s i would like to give to a granddaughter. i upgraded to 7 plus about a yr ago. took sim from 5s and just recently bought a new one for 5s. problem is i d… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I have a problem with my phone account and my daughter's
yes good day I have a problem with my phone account and my daughter's phone … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Spouse has an iPhone and needs access to WIfI to use it.
Spouse has an iPhone and needs access to WIfI to use it. Need acess/username and password ***** initiate. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
My daughter just received the iphone 7 a couple weeks ago.
Hello! My daughter just received the iphone 7 a couple weeks ago. When she tries to back up icloud it says "when phone is restored icloud will automatically back up" we don't know what's going on … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I have a new iPhone 6 and somehow it backed up to my daughters
I have a new iPhone 6 and somehow it backed up to my daughters iPhone's last backup on my macair.....she said she hasn't used that iCloud account in years and does not know the password ***** the asso… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
When sending text messages, there is one phone number (my daughter's)
When sending text messages, there is one phone number (my daughter's) which will not accept my messages. I get the message "not delivered". I can receive texts from her. I have no problems sending or … read more
Steve G.
Steve G.
Chief Engineer
4,563 satisfied customers
my daughter has totally locked up her Iphone5. she is mentally
my daughter has totally locked up her Iphone5. she is mentally challenged and cannot remember her apple ID. I'm trying to help her unlock it but it is tied to a find my phone password ***** her comput… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I need to turn OFF my daughters i-phone access to the internet
I need to turn OFF my daughters' i-phone access to the internet between the hours of 8 pm and 8 am. Can you tell me how to do this so that both wifi and 4g are disabled. Seems to be two points of acce… read more
Vinod Menon
Vinod Menon
Customer Service
Master's Degree
381 satisfied customers
i tookover my daughters iphone4 and she went to a iphone 5
i tookover my daughter's iphone4 and she went to a iphone 5 now i cannot get my name on the account/phone so i can use apple account etc… read more
Vinod Menon
Vinod Menon
Customer Service
Master's Degree
381 satisfied customers
Daughters iPhone that is off missing, friend just got a phone
Daughter's iPhone that is off missing, friend just got a phone and have me new number. Can I use my daughters old number to find out if the friend as her iPhone?… read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
I just tried to access my daughters blackberry and she had
I just tried to access my daughter's blackberry and she had changed her password. I tried it a final time and the screen went blank.....has everything been erased? Is there a way to reset her password… read more
Kriptokrit
Kriptokrit
Smartphone Tech.
176 satisfied customers
my daughter has a BB9900 - just over one month old. she
my daughter has a BB9900 - just over one month old. she returned to UK yesterday and changed the SIM to a Vodafone UK SIM. Was prompted to enter: Blackberry ID Password Reply: Password XXXXX Entered: … read more
Waitongu2
Waitongu2
Technician
Bachelor's Degree
159 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x