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Email stopped working on iPhone 6s plus with message "cannot…

Customer Question
Email stopped working on...

Email stopped working on iPhone 6s plus with message "cannot verify server identity. I've reset factory settings; cleared data; checked password. No go!

Technician's Assistant: When did you last change your password ***** Apple ID?

Apple Id a month ago when problem started

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No

Submitted: 4 months ago.Category: Smartphones
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Answered in 14 hours by:
3/24/2018
Technician: Michael T,
 replied 3 months ago
Michael T
Category: Smartphones
Satisfied Customers: 2,629
Experience: dasdasd
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your issue. Please ignore the computer generated Premium services offers, they are not from me!

Please can you use an internet browser and try to login to your email account online

This will help us verify if your account was hacked and the password *****

You can then change your password ***** if you find out this has happened.

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Vinod Menon
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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