Smartphones

Smartphone questions? Ask a smartphone technician for answers

Ask an Expert,
Get an Answer ASAP!

I want to unlock a iPhone 6 from att.please help me... On my…

Customer Question
I want to unlock...

I want to unlock a iPhone 6 from att.please help me...

Technician's Assistant: When did you last change your password ***** Apple ID?

On my iPad just minutes ago.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

On the iPhone 6 know is the one.i need to unlock

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I don’t know I may have

Submitted: 3 months ago.Category: Smartphones
Show More
Show Less
Ask Your Own Smartphones Question
Customer reply replied 3 months ago
What do you mean.to resetting through apples on line account reset tool.would I have to plug the iPhone in to a computer to do that?
Customer reply replied 3 months ago
Come on help me
Customer reply replied 3 months ago
Just cancel and give me a refund.Thank you
Answered in 1 hour by:
3/23/2018
Technician: TechFran,
 replied 3 months ago
TechFran
Category: Smartphones
Satisfied Customers: 267
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question today. I apologize for the extended wait time you've experienced, I've just received your question. And would like to assist you with your question.

Ask Your Own Smartphones Question
Technician: TechFran,
 replied 3 months ago

I will need to ask a few question about the device and service plan with att

Ask Your Own Smartphones Question
Technician: TechFran,
 replied 3 months ago

Are you available for me to help with your question?

Ask Your Own Smartphones Question
Technician: Harry, IT replied 3 months ago
Harry
Harry, IT
Category: Smartphones
Satisfied Customers: 2,614
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Smartphones Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Vinod Menon Your Own Question
Vinod Menon
Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 381
381 Satisfied Customers
Experience: Experience in supporting and using smartphones.

Vinod Menon is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

381 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Apple Consultant

298 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

Michael T

Michael T

73 satisfied customers

dasdasd

Joel Kalman

Joel Kalman

Electrical Engineer

70 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

< Previous | Next >

Related Smartphones Questions
I have changed my Apple ID and password on my Apple 6 plus
I have changed my Apple ID and password ***** my Apple 6 plus and still get a message saying either or both changes don't work. Please advise! … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
51 satisfied customers
My iPhone number is 561/676-645. When i type in my password
My iPhone number is ***** When i type in my password ***** disables my phone. How do I reset my password ***** my husbands phone ? (This one ) … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
I am locked out of my iphone6. I know my id but cannot
I am locked out of my iphone6. I know my id but cannot remember my passcode when I purchased the iphone 4 years ago. … read more
Samuel NetEngineer
Samuel NetEngineer
Associate\u0027s Degree
704 satisfied customers
It is not my computer. I am trying to change my apple e-mail
It is not my computer. I am trying to change my apple e-mail account on my i-phone and I-pad … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
51 satisfied customers
The passcode that they give to unlock the phone is not
The passcode that they give to unlock the phone is not working even though I change it … read more
Joel Kalman
Joel Kalman
Electrical Engineer
Master of Science Degree
70 satisfied customers
Locked is on my iphone,it said to connect to itunes.
locked is on my iphone,it said to connect to itunes … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
My daughter Is 16 and hiding information that she is
My daughter Is 16 and hiding information that she is planning run away with a guy and I'm trying to find out who the guy is but she will not unlock her phone it is in my name is ***** ***** to unlock … read more
Harry
Harry
IT
2,614 satisfied customers
Just updated the software on my Iphone and now you are
Just updated the software on my Iphone and now you are adking for an apple id code which I forget. Also my iphone is now disabled and want me to connect to Itunes? … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
Trying to unlock my iPhone 6 Plus but forgot password and
Trying to unlock my iPhone 6 Plus but forgot password ***** need to reset my password … read more
Samuel White
Samuel White
Owner and Expert Tech
264 satisfied customers
It's not my computer. It's my iPhone 5 and my iPad Air 5. I
It's not my computer. It's my iPhone 5 and my iPad Air 5. I can send but not receive a text message in messages all of a sudden. This iPad crashed several days ago and I had to reset every password. … read more
Harry
Harry
IT
2,614 satisfied customers
I cant get on my apple iPhone the 6 numbers I either changed
hi I cant get on my apple iPhone the 6 numbers I either changed or I didn't and I just cant get in but it regonizes my face once I used to get in … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
Just changed my iPhone from a 6 to 7 thru Verizon. Forgot my
Just changed my iPhone from a 6 to 7 thru Verizon. Forgot my Apple password. … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
I have an iPhone 6 that I just got in August of last year.
I have an iPhone 6 that I just got in August of last year. The model is MQ3X2CL/A. I'm having issues sending messages to other iPhone users. They either don't receive the message or if they do and rep… read more
Harry
Harry
IT
2,614 satisfied customers
Just came from apple with iPhone 6 did change to new phone
just came from apple with iPhone 6 did change to new phone we did not do a factory rest as guy said it will just transfer problems which he couldn't tell so get home my passcode does not work … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
I am in Mexico and have been locked out of my phone. I do
I am in Mexico and have been locked out of my phone … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I downloaded a upgrade and now my iPhone 6 is locked out -it
I downloaded a upgrade and now my iPhone 6 is locked out -it is saying requires a passcode-don't have a clue what it is … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I've had an Apple iPad but I just purchased my first iPhone
I've had an Apple iPad but I just purchased my first iPhone yesterday if the iPhone 6s and I'm trying to incorporate my iPad with my I phone and to put Facebook on my iPhone and if you other things bu… read more
Michael T
Michael T
73 satisfied customers
I now have a BlackBerry 9780 and an iPad, my computer uses
I now have a BlackBerry 9780 and an iPad, my computer uses Win 7). I would like to (waiting for the iPhone 6 to come out) purchase an iPhone, sync my BB contacts to the iPhone, erase all of my exisiti… read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x