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I switched my phone t mobile, android. when finished we were…

Customer Question
I switched my phone...

I switched my phone t mobile, android. when finished we were unable to get into g mail, google, my contacts, and all photos. everithing was saved on google but i forgot password ***** unable to access.my phone #(###) ###-#### thanks

Technician's Assistant: Are you logged into your Gmail account on any other devices?

No i am not

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Same phone # i just gave you

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I dont think so

Submitted: 4 months ago.Category: Smartphones
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Answered in 22 minutes by:
3/23/2018
Technician: Samuel White, Tech Expert replied 4 months ago
Samuel White
Samuel White, Tech Expert
Category: Smartphones
Satisfied Customers: 512
Experience: Verizon Tech Manager multi-unit
Verified

I am Samuel and I can help you. We have to reset the google password. Do you remember the google id? (you only need to answer yes or no...please do not provide this information as it will be visible to others on this page)

Ask Your Own Smartphones Question
Customer reply replied 4 months ago
I want a phone call
Technician: Joel Kalman, Electrical Engineer replied 4 months ago
Joel Kalman
Joel Kalman, Electrical Engineer
Category: Smartphones
Satisfied Customers: 1,027
Experience: I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.
Verified

Hello. My name is Joel. I am sorry that you have been having difficulties. I can help you solve your problem. It looks like you still need assistance.

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Category: Smartphones
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