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How do enable my disabled i phone5. Osx. A few days. don't…

Customer Question
How do enable my...

How do enable my disabled i phone5

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

Osx

Technician's Assistant: How long has this been going on with your Apple device? What have you tried so far?

A few days. don't know what to try.

Submitted: 4 months ago.Category: Smartphones
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Answered in 22 minutes by:
3/23/2018
Technician: Karthik Nagarajan,
 replied 4 months ago
Karthik Nagarajan
Category: Smartphones
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Technician: Karthik Nagarajan,
 replied 4 months ago

Before we proceed further, I would like to ask you few question about this problem. Do you have any backup of your iPhone in iCloud or Computer? The reason why I am asking is we can go ahead and try doing reset on the iPhone which will erase all the data and the passcode. If you have a backup, we can restore the data and contact back to your iPhone.

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