Smartphones

Smartphone questions? Ask a smartphone technician for answers

Ask an Expert,
Get an Answer ASAP!

When a call comes in it goes straight to voicemail when I go…

Customer Question
When a call comes...

When a call comes in it goes straight to voicemail when I go to voicemail it says visual voicemail is not accessible. Enter passcode

Technician's Assistant: When did you last change your password ***** Apple ID?

I haven’t changed it

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

I don’t no how to do that

Submitted: 3 months ago.Category: Smartphones
Show More
Show Less
Ask Your Own Smartphones Question
Answered in 3 hours by:
3/23/2018
Technician: Harry, IT replied 3 months ago
Harry
Harry, IT
Category: Smartphones
Satisfied Customers: 2,611
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Smartphones Question
Customer reply replied 3 months ago
Issue has been resolved
Customer reply replied 3 months ago
I no longer need assistance
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Vinod Menon Your Own Question
Vinod Menon
Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 381
381 Satisfied Customers
Experience: Experience in supporting and using smartphones.

Vinod Menon is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

381 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Apple Consultant

298 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

Michael T

Michael T

73 satisfied customers

dasdasd

Joel Kalman

Joel Kalman

Electrical Engineer

70 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

< Previous | Next >

Related Smartphones Questions
I changed my pass code to get into my phone and then have
I changed my pass code to get into my phone and then have forgotten which numbers are used. I have been locked out several times and I'm now locked out for an hour. I do not know if I backed the phone… read more
Samuel White
Samuel White
Owner and Expert Tech
263 satisfied customers
It will dial out but when it gets calls it goes straight to
It will dial out but when it gets calls it goes straight to voicemail is there a problem with the phone … read more
Samuel White
Samuel White
Owner and Expert Tech
263 satisfied customers
My iPhone number is 561/676-645. When i type in my password
My iPhone number is ***** When i type in my password ***** disables my phone. How do I reset my password ***** my husbands phone ? (This one ) … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
My sister gave me a 4g Verizon phone. It is locked and she
Hi. My sister gave me a 4g Verizon phone. It is locked and she cannot remember the pass code. I had my straightalk number put on the iphone before i realized it was locked. When you call my number it … read more
Samuel White
Samuel White
Owner and Expert Tech
263 satisfied customers
Voicemail box is full, don't know how to empty it. Have a 6
Voicemail box is full, don't know how to empty it. Have a 6 plus Apple I phonr … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I have a new iPhone 8x and I don't get voicemail messages on
I have a new iPhone 8x and I don't get voicemail messages on my phone. Help! Thanks … read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
Instead of saying" Checking for Voicemails ... or...No
Instead of saying " Checking for Voicemails ... or...No Voicemail", my go phone is now saying " Call Voicemail"...but when I do, there are no messages ...!?! … read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
Apple i phone 4 Still works well but problem when I try to
Apple i phone 4 Still works well but problem when I try to answer incoming call - I have to put in password ***** By this time, the caller has gone. Can I leave out the need for a password? … read more
Harry
Harry
IT
2,611 satisfied customers
I just got a new I phone and need to shut down my old
I just got a new I phone and need to shut down my old iPhone, but don't remember the restricted access passcode … read more
Samuel White
Samuel White
Owner and Expert Tech
263 satisfied customers
I bought a new iPhone 7 2 days ago. Everything was good till
I bought a new iPhone 7 2 days ago. Everything was good till yesterday. The screen that comes up says ENTER PASSCODE - Touch ID requires your passcode when IPhone restarts. I never set that up and I c… read more
Steve G.
Steve G.
Chief Engineer
4,563 satisfied customers
I just upgraded to Iphone 6. I have AT&T service. My voicemail
I just upgraded to Iphone 6. I have AT&T service. My voicemail asks for a password ***** I tried and can't remember but need to find out how to reset password. To reset now, I have to know my old pass… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I have an att2.4dss ghs phone and am not sure how to access
I have an att2.4dss ghs phone and am not sure how to access messages remotely. Please assist. Michael… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I have an Apple I-Phone 3 and I cannot retrieve my voice messages.
I have an Apple I-Phone 3 and I cannot retrieve my voice messages. I might be able to retrieve if I knew how to set up a pass-code. At the top of the voice-mail page a message appears "Mail Not Availa… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
voicemail not workingI have a message that says visual voicemail
voicemail not working I have a message that says visual voicemail is currently unavailable. How do i get back to regular voicemail. I didn't even know that I had visual voicemail… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I just bought my iphone 4s yesterday from US Cellular. I had
I just bought my iphone 4s yesterday from US Cellular. I had some freeze ups happen with voice mail screen, and today used support which suggested continuous home button and on/off button for 15 secon… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
when I touch the voice mail icon, I see the greeting screen.
when I touch the voice mail icon, I see the greeting screen. This screen will not go away. Can you help?… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I have a Blackberry curve 6900 and ever once in a while, when
I have a Blackberry curve 6900 and ever once in a while, when I go to my visual voicemail it will ask for a password. I have never put in a password, so I don't know what it is or why all of a sudden … read more
AndroidAnswerMan
AndroidAnswerMan
2 satisfied customers
with the iPhone on but locked, I still can receive incoming
with the iPhone on but locked, I still can receive incoming calls, right? The problem I am having is what users call "butt calls." The iPhone is locked and in my pocket, and I bend or assume a positio… read more
Sergio A.
Sergio A.
Security & Technical Specialist
Bachelor\u0027s Degree
395 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x