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I can not get my aol mail on my blackberry. On all 3 but I…

Customer Question
I can not get...

I can not get my aol mail on my blackberry

Technician's Assistant: How do you usually access AOL? On a phone or tablet, or through a web browser?

On all 3 but I seem to be only having the problem on my backberry

Technician's Assistant: What troubleshooting have you tried?

Tried to reset my account changed my password ***** my aol ,but it stil is not acceptingit

Submitted: 3 months ago.Category: Smartphones
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Customer reply replied 3 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 3 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 3 hours by:
3/23/2018
Technician: Harry, IT replied 3 months ago
Harry
Harry, IT
Category: Smartphones
Satisfied Customers: 2,611
Experience: IT at Justanswer
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Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Technician: Harry, IT replied 3 months ago

What is the error message?

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Customer reply replied 3 months ago
When trying to reset my aol it adv me I have the wrong server
Technician: Harry, IT replied 3 months ago

Did you remove the account from your Blackberry then add it back?

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Customer reply replied 3 months ago
does this mean somebody is calling me
Technician: Harry, IT replied 3 months ago

Did you remove the account from your Blackberry then add it back?

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Customer reply replied 3 months ago
Ok let me know when somebody can call
Technician: Harry, IT replied 3 months ago

Did you remove the account from your Blackberry then add it back?

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Customer reply replied 3 months ago
I did, but I lost my email sever since then.
Technician: Harry, IT replied 3 months ago

Which model Blackberry?

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Customer reply replied 3 months ago
I bought it last year so it should be the latest one
Customer reply replied 3 months ago
BBB100-1
Technician: Harry, IT replied 3 months ago

When you setup your email, which option do you select?

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Customer reply replied 3 months ago
I put aol.ca
Customer reply replied 3 months ago
Every time i try i recv an error message cannot connect to your server.
For server i put aol.com and tried aol.ca
I verified my password (as i get my emails on my other devices)
Technician: Harry, IT replied 3 months ago
  1. Log in to the BlackBerry smartphone user's BlackBerry Internet Service account.
  2. Click Set Up Account.
  3. Enter the BlackBerry smartphone user's full email address and password. Confirm the password.
  4. Read and accept the AOL license agreement.
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Customer reply replied 3 months ago
Can’t find blackberry internet service account how can i get there?
Customer reply replied 3 months ago
When I put the email address and password, it shows the same response ‘cannot verify server’
Customer reply replied 3 months ago
Any ideas
Technician: Harry, IT replied 3 months ago

Are you entering the server information?

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Technician: Joel Kalman, Electrical Engineer replied 3 months ago
Joel Kalman
Joel Kalman, Electrical Engineer
Category: Smartphones
Satisfied Customers: 1,023
Experience: I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.
Verified

Hello. My name is Joel. I am sorry that you have been having difficulties. I can help you solve your problem. It looks like you still need assistance.

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