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My Iphone is asking me to add my changed google password to…

Customer Question
My Iphone is asking...

My Iphone is asking me to add my changed google password ***** my settings. I go to settings, but it won't bring up an keyboard for me to use.

Technician's Assistant: When did you last change your password ***** Apple ID?

I haven't changed my Apple ID in a while, I just changed my google password ***** days ago

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

What's that

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

Well I'm trying to download an app and its not letting me do it. I assume it is because I don't have my current google password ***** my phone

Submitted: 3 months ago.Category: Smartphones
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Answered in 1 hour by:
3/21/2018
Technician: Samuel White, Tech Expert replied 3 months ago
Samuel White
Samuel White, Tech Expert
Category: Smartphones
Satisfied Customers: 510
Experience: Verizon Tech Manager multi-unit
Verified

I am Samuel and I can help you with this. If you are using the Apple Mail app, go to Settings/Mail,contacts,calendars and tap on the gmail account. You need to change the password ***** for incoming and outgoing mail settings. Or, if it's easier, delete the account and add it back.

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Technician: Samuel White, Tech Expert replied 3 months ago

Is there any other help you need? If not please rate so I can close this request! Thanks so much!

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Category: Smartphones
Satisfied Customers: 510
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Experience: Verizon Tech Manager multi-unit

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