Smartphones

Smartphone questions? Ask a smartphone technician for answers

Ask an Expert,
Get an Answer ASAP!

I can receive txt but not respond. This is a new device,

Customer Question
I can receive txt...

I can receive txt but not respond

Technician's Assistant: When was the last time you updated the Operating System (OS) on your Mac or device?

This is a new device, purchased on Friday 3/16

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Yes, this is my first Apple product. The settings has 2 notifications 1. Finish settuin up your phone 2. update Apple ID settings

Submitted: 5 months ago.Category: Smartphones
Show More
Show Less
Ask Your Own Smartphones Question
Answered in 2 hours by:
3/21/2018
Technician: Michael T,
 replied 5 months ago
Michael T
Category: Smartphones
Satisfied Customers: 2,629
Experience: dasdasd
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your issue.

Are your texts coming through as green or blue?

Ask Your Own Smartphones Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Vinod Menon Your Own Question
Vinod Menon
Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 381
381 Satisfied Customers
Experience: Experience in supporting and using smartphones.

Vinod Menon is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

381 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Apple Consultant

298 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

Michael T

Michael T

2,629 satisfied customers

dasdasd

Joel Kalman

Joel Kalman

Electrical Engineer

70 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

< Previous | Next >

Related Smartphones Questions
My apple i phone 8 is not working. I tried to reset all
My apple i phone 8 is not working. I tried to reset all settings and it just quite. Unable to activate it. … read more
Joel Kalman
Joel Kalman
Electrical Engineer
Master of Science Degree
70 satisfied customers
I purchase another phon on my plan and when it was set up
I purchase another phon on my plan and when it was set up they set it up using my apple account and it sync both phones I do not want to how can I fix it … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
I"m locked out don't have Apple ID or password for an iPhone
I"m locked out don't have Apple ID or password ***** an iPhone 6 was blocked 2 pos ago just updated to be able to unlock it and can't gat a tech on the phone to help me … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
My apple iss is messed up and i cant get it straight i want
My apple iss is messed up and i cant get it straight i want to geta new apple id andpassword then i need help setting it up on my phone i got a new email address and passwprd to start the process but … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
I cannot remember password for iphone to make app updates. I
I cannot remember password ***** iphone to make app updates … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
I need to finish to update a new phone and I need my apple
Hi.I need to finish to update a new phone and I need my apple ID and Password ***** … read more
Samuel White
Samuel White
Owner and Expert Tech
274 satisfied customers
I need a password. Iphone7 n my computer. 2018 apple. What
A month I have been to the Apple store 2 times plus I bought a new computer at BestBuy. I went to the Apple store on line n it would not accept my password ***** it locked up my phone They cannot finish updating my computer because no password … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
Old phone was stolen just got the new phone and attempting
old phone was stolen just got the new phone and attempting to load phone from cloud. Won't allow access to my account and doesn't send email with codes … read more
TD White
TD White
Mac+ Advisor
Associates
48 satisfied customers
I have a iPhone 7 purchased 2 months ago. apple down loaded
Second opinion] i have a iPhone 7 purchased 2 months ago. apple down loaded software update forgot my unlock password ***** apple id password, Phone is locked called apple 2 time and did not resolve i… read more
Joel Kalman
Joel Kalman
Electrical Engineer
Master of Science Degree
70 satisfied customers
Both mine and wife's Iphone 8 just keeps closing and asking
both mine and wife's Iphone 8 just keeps closing and asking for id passcode every 30 seconds … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I was hacked a month ago so I had to change bank account
I was hacked a month ago so I had to change bank account numbers; phone numbers; Apple Iphone Id; passwords, etc. How do I put a new Iphone # plus password ***** my account? … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
I have an iPhone 6 and my wife has a iPhone 5. I recently
I have an iPhone 6 and my wife has a iPhone 5. I recently updated her software and we started to get each others messages and phone calls. We fixed the message problem in settings but can't seem to ev… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
I have an IPhone 6 I suspect is being installed with tracking
I have an IPhone 6 I suspect is being installed with tracking software without my permission. Please advice on how I can disable and delete any hidden apps in the background. I did see a locations set… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I just updated my IPhone 4 to IPhone 6 but I can not transfer
I just updated my IPhone 4 to IPhone 6 but I can not transfer my photos from my old phone to my new phone. canyoy help me.… read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
My Iphone with garmin streetpilot got lost and I have a new
My Iphone with garmin streetpilot got lost and I have a new Iphone 5S. How can I retrieve it and download in my new phone..… read more
Kriptokrit
Kriptokrit
Smartphone Tech.
176 satisfied customers
Randy, I asked you a question a while back, you did a great
Randy, I asked you a question a while back, you did a great job and I hope the tip reflected. I have a new one. I have my wife's iTunes account password. I am out of town working and I think she may b… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
Apple I.D. disabled...when I try to update an app on my iPhone
Apple I.D. disabled...when I try to update an app on my iPhone or iPad or make a purchase, I get a message that my Apple I.D. has been disabled. I have entered my password XXXXX I have recently change… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I have throughly enjoyed this product and enjoyed my first
I have throughly enjoyed this product and enjoyed my first iphone for years however I resently purchased the 4s phone and already have an Apple ID through my old iphone. I have been trying for the las… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x