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My daughter forgot her Apple ID password want to reset it…

Customer Question
My daughter forgot her...

My daughter forgot her Apple ID password ***** to reset it and can’t access email to do so. Can you assist?

Technician's Assistant: When did you last change your password ***** Apple ID?

Apple ID is the same as when she brought it in November 2017

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes, forgot her email password ***** well and it can’t verify that it’s her without her phone. Which was stolen.

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

No ma’am. We just need that password ***** that we could track the phone.

Submitted: 3 months ago.Category: Smartphones
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Answered in 11 hours by:
3/21/2018
Technician: Harry, IT replied 3 months ago
Harry
Harry, IT
Category: Smartphones
Satisfied Customers: 2,600
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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