Smartphones

Smartphone questions? Ask a smartphone technician for answers

Ask an Expert,
Get an Answer ASAP!

I bought a new i phone from consumer cellular i have hp

Customer Question
I bought a new...

I bought a new i phone from consumer cellular i have hp slimline modem & router i can not get my iphone activated because of network name & password

Technician's Assistant: When did you last change your password ***** Apple ID?

I never had one this phone is right out of the box-i am anewby & a luddite-help

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No how do i dothat?

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

No-- thanks-so much

Submitted: 3 months ago.Category: Smartphones
Show More
Show Less
Ask Your Own Smartphones Question
Answered in 1 hour by:
3/21/2018
Technician: Karthik Nagarajan,
 replied 3 months ago
Karthik Nagarajan
Category: Smartphones
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Smartphones Question
Technician: Karthik Nagarajan,
 replied 3 months ago

Before we proceed further, I would like to ask you few question about this problem. Do you have any computer which is connected to the same HP slimline Modem/router's network? The reason why I am asking is we can retrieve your WiFi password.

Ask Your Own Smartphones Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Vinod Menon Your Own Question
Vinod Menon
Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 381
381 Satisfied Customers
Experience: Experience in supporting and using smartphones.

Vinod Menon is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

381 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Apple Consultant

298 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

Michael T

Michael T

73 satisfied customers

dasdasd

Joel Kalman

Joel Kalman

Electrical Engineer

70 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

< Previous | Next >

Related Smartphones Questions
I got anew I-phone a few dats ago but I can't get wifi
I got anew I-phone a few dats ago but I can't get wifi because I can't remember my password. I am 85 years old so need help. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
It is with my I phone. Can you help Me? What do you mean? I
My I Phone was working fine last night when I put it on charge for the night. This morning when I woke up it would not do anything. I went to the Verizon store and they think it did an update. However I needed my Apple password ***** I could not remember. I went on line and try to change my password ***** times and each time it said it was changed. But when I went to my phone it would not accept any of my passwords that they said had been changed. I don't know what to do now. … read more
Harry
Harry
2,032 satisfied customers
Inherited apple 5 consumer cellular provided new sim card
Inherited apple 5 consumer cellular provided new sim card and activated the phone problem previous user was locked out of the phone I dont have his information and he cannot remember his password ****… read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
Transfer cotacts from one phone to a new one with different
transfer cotacts from one phone to a new one with different size sim cards . old phone is doro 626 and new one is apple iphone se ? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
My phone will not hold the internet connection if I leave
my phone will not hold the internet connection if I leave the room where the internet is located. there are five other phones in the house and they all work just fine. … read more
Joel Kalman
Joel Kalman
Electrical Engineer
Master of Science Degree
70 satisfied customers
Lost my password, never.... not sure.... my iphone i, says
lost my password JA: When did you last reset your username and password? Customer: never.... JA: What happened right before this popped up? Customer: not sure.... my iphone i JA: What troubleshooting … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I bought my hubby a new phone, but it's not with Team mobile
I bought my hubby a new phone, but it's not with Team mobile nor is it IPhone. it's an android zte. the problem is the new carrier can't transfer his contact , we have to somehow do it in the computer… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
We have booked a trip to German in in July. We have a
We have booked a trip to German in in July. We have a Consumer Cellular card in our i-phone 6's. How can we use out i-Phones in Germany? Henry Heinold***@******.***… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have a new iPhone 6S-purchased on 3/29/16 and had been
I have a new iPhone 6S-purchased on 3/29/16 and had been connecting with my cable Wifi with no problems for 2 months. My cable modem had to be reset, and now for the past week I can't get my iphone 6S… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I switched from consumer cellular to AT&T and cannot
I switched from consumer cellular to AT&T and cannot activate my phone. I have tried many times. Any suggestions?… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I am not getting any pictures people send me on my
hello. I am not getting any pictures people send me on my iphone 5s but they are NOT getting an error message "delivery failed" -- where are the pictures going? Is it possible they are going to anothe… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
Our iPhone will not join our home network. Up until a few days
our iPhone will not join our home network. Up until a few days ago it was fine and had been forever. We have tried numerous fixes. Turning airplane mode off and then back on and then trying to type in… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I have lost my IPhone WiFi connection completely. To compound
I have lost my IPhone WiFi connection completely. To compound the problem I tried to reload it and I don't have the password. Help please!… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
My iPhone 5s has suddenly started sending my email address
My iPhone 5s has suddenly started sending my email address as my ID to people I text. What can I do to correct it?… read more
Michelle
Michelle
Software Engineer
Bachelor\u0027s Degree
195 satisfied customers
Why does air play drop/ disconnect while in use on iPhone
Why does air play drop/ disconnect while in use on iPhone 6 while connected by air play to Apple TV or pioneer elite receiver with air play? My wifi router is current version of asus. It located withi… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
I have an iphone 4 on which I had installed consumer cellular
I have an iphone 4 on which I had installed consumer cellular approximately 1 year ago, for 2 months (text, talk, data). I did not like the service and let it expire. I utilized my email (netzero.com)… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
i plugged my iphone 4 into my laptop yesterday to charge it
i plugged my iphone 4 into my laptop yesterday to charge it and was tolfd that there was an ios6 update available, having followed the instructions on line the update took place. when the phone starte… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
hi, I bought a new unlocked iPhone 4 from ebay some time ago,
hi, I bought a new unlocked iPhone 4 from ebay some time ago, my problem is that I cannot activate the iPhone, I was told that the iphone had originally a SIM card from vodaphone and that I need to in… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x