Smartphones

Smartphone questions? Ask a smartphone technician for answers

Ask an Expert,
Get an Answer ASAP!

I bought a new i phone from consumer cellular i have hp

Customer Question
I bought a new...

I bought a new i phone from consumer cellular i have hp slimline modem & router i can not get my iphone activated because of network name & password

Technician's Assistant: When did you last change your password ***** Apple ID?

I never had one this phone is right out of the box-i am anewby & a luddite-help

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No how do i dothat?

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

No-- thanks-so much

Submitted: 1 month ago.Category: Smartphones
Show More
Show Less
Ask Your Own Smartphones Question
Answered in 1 hour by:
3/21/2018
Technician: Karthik Nagarajan,
 replied 1 month ago
Karthik Nagarajan
Category: Smartphones
Satisfied Customers: 436
Experience: Senior Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Smartphones Question
Technician: Karthik Nagarajan,
 replied 1 month ago

Before we proceed further, I would like to ask you few question about this problem. Do you have any computer which is connected to the same HP slimline Modem/router's network? The reason why I am asking is we can retrieve your WiFi password.

Ask Your Own Smartphones Question
Was this answer helpful?
Ask Vinod Menon Your Own Question
Vinod Menon
Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 379
379 Satisfied Customers
Experience: Experience in supporting and using smartphones.

Vinod Menon is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

379 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Apple Consultant

285 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

Joel Kalman

Joel Kalman

Electrical Engineer

59 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

Mr. Clark

Mr. Clark

Smartphone Engineer

56 satisfied customers

Smartphone Repair Business Owner & CIS Degree

< Previous | Next >

Related Smartphones Questions
IPhone, have changed the aol password on my computer, but
hi , iPhone , have changed the aol password ***** my computer, but now want to change it on my iphone … read more
Mike Taylor
Mike Taylor
42 satisfied customers
My phone was stolen and i cant remember my icloud password..
my phone was stolen and i cant remember my icloud password.. I want to use the app find my phone but i cant due to i forgot my password … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,398 satisfied customers
I think I have the password -- then it is wrong! I'm 88
i think I have the password ***** then it is wrong! I'm 88 years old. Can't I use my address or phone number to get on to my account? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,398 satisfied customers
It's not a computer it's my phone I didn't even mean to open
It's not a computer it's my phone I didn't even mean to open a google account once I was in there I couldn't seem to go back I'm upset because now I can't open safari pages I was using a lot now the o… read more
Cris
Cris
60 satisfied customers
My iPhonehas been locked down by Apple and I am requesting
My iPhone(###) ###-####has been locked down by Apple and I am requesting that you restore the use of my phone, PLEASE? … read more
Harry
Harry
1,436 satisfied customers
When I open an email they say message has not been
When I open an email they say message has not been downloaded from server; also all have an orange dot with a blue circle ..I flagged one message and all emails now have the above … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,398 satisfied customers
Im locked out after the last update. Its telling me to
Im locked out after the last update. Its telling me to connect to itunes … read more
Karthik Nagarajan
Karthik Nagarajan
436 satisfied customers
I need to get a new password for my online investment
i need to get a new password ***** my online investment account please … read more
Harry
Harry
1,436 satisfied customers
After totally resetting my phone, it does not recognize my
after totally resetting my phone , it does not recognize my PIN and, has locked me out. how can i get access to it again so i can use it ? HELP ! … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,398 satisfied customers
How can I recieve and answer text messages from my computer,
how can I recieve and answer text messages from my computer, rather than having to pick up my cell phone? I am advertising an apartment for rent. i put my home home number which is a Vonage number but… read more
Justin Johnson
Justin Johnson
Founder
1,854 satisfied customers
I want to buy something but it is not going through. I am
I want to buy something but it is not going through … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,129 satisfied customers
The app may not work well for me. I don't have an IPhone. I
The app may not work well for me. I don't have an IPhone. I have a a Verizon Samsung Galaxy cellphone. Also, my eyes are not so good in reading small print. So, can we just skip the app?… read more
Harry
Harry
1,436 satisfied customers
The passcode that they give to unlock the phone is not
The passcode that they give to unlock the phone is not working even though I change it … read more
Joel Kalman
Joel Kalman
Electrical Engineer
Master of Science Degree
59 satisfied customers
I added my work email to my iPhone and now the password is
I added my work email to my iPhone and now the password ***** ***** characters long and I can't get in to my iPhone 7. … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
2 satisfied customers
I am trying to set up my old phone for my sister in-law and
I am trying to set up my old phone for my sister in-law and I can't get past the last lock some how we have got some apple id with her name but can't figure out the password … read more
Harry
Harry
1,436 satisfied customers
I got a new iPhone and I can't remember my gmail password
Hello I got a new iPhone and I can't remember my gmail password ***** I have tried everything every time I try it tells me it does not recognize the device ? What can I do … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
522 satisfied customers
IT IS IN A HUGE ZOOM MODE AND I CANT DO ANYTHING. 8 PLUS
OUT OF NO WHERE IT WENT INTO HUGE ZOOM MODE FOR NO REASON … read more
RandyNetwork Tech
RandyNetwork Tech
1,753 satisfied customers
Cant get my password. Its lg. Phone. Sm amartphon. Can I use
Cant get my password JA: What's the brand and model of your computer? And the Operating System (OS)? Customer: Its lg. Phone JA: What's the brand/model and Operating System (OS) of your smartphone? Cu… read more
Harry
Harry
1,436 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x