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It is not our computer..we forgot our password for our new…

Customer Question
It is not our...

It is not our computer..we forgot our password ***** our new Samsung cells..J7

Technician's Assistant: What device or product does this involve?

We forgot our passwords for our new samsung cells j7 can you help us

Technician's Assistant: What Samsung model do you have? And the Operating System (OS)?

Samsung Galaxy J7

Technician's Assistant: What Operating System (OS) are you running on your Galaxy?

Assume google

Technician's Assistant: How long has this been going on with your Galaxy? What have you tried so far?

Purchased on Jan 26 2018...tried the support on our cells and no replies

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

We just wanted our passwords and we had set them up for Oct 5 and the opr said that is not correct for both my husbands and my cell we are new on this new smartphone also we want access our voicemmails never had this problem before do you want our cell numbers here in Las Vegas Nev

Submitted: 4 months ago.Category: Smartphones
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Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 4 months ago
still waiting for your reply
Customer reply replied 4 months ago
do we need a mailbox # for these smartphones
Customer reply replied 4 months ago
updating is taking a lot of time just to update a password ***** and add a mailbox number??
Customer reply replied 4 months ago
we haven't received a phone call on my cell or an answer via this page
Customer reply replied 4 months ago
also for the record we gave you our visa card for this assistance
Customer reply replied 4 months ago
we started this call at 5:26pm and still no answer - let us know what is happening
Customer reply replied 4 months ago
call me(###) ###-####and let me hear directly from Andy or whoever.....is this a scam company? I will report you to the Las Vegas Police here in Las Vegas
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed. we have been on hold for an hour we are still waiting for a phone call or a reply on our passwords what else do you need we gave you all of our questions
Customer reply replied 4 months ago
we have not heard from a technician or received a phone call I gave you my cell number we are about ready to call the police department and google to report you as a scam operator.
Answered in 56 minutes by:
3/21/2018
Technician: Harry, IT replied 4 months ago
Harry
Harry, IT
Category: Smartphones
Satisfied Customers: 2,605
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Category: Smartphones
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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