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IO am not receiving calls and it is not possible to call…

Customer Question
Hi! IO am not...

Hi! IO am not receiving calls and it is not possible to call out, either. SMS doesn't work in or out.

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

It is an iPhone 6S, OS version 7.0.4 if my notes are right.

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

Problem started yesterday. Nothing - I'm 77 years old and the phone is my lifeline in case of emergency. I'm still working, and need it for my work as well.l

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Just that I was phoning someone and happened to press Face Talk, cancelled that, as I thought, and then got stuck in FT for a while, and afterwards the phone went dead. The apps are still working if I don't need the internet.

Submitted: 3 months ago.Category: Smartphones
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Answered in 3 hours by:
3/21/2018
Technician: Harry, IT replied 3 months ago
Harry
Harry, IT
Category: Smartphones
Satisfied Customers: 2,593
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 3 months ago
Dear *****, thank you, no! We hit on the idea of closing the phone and restarting - why didn't I think of that? I sometimes have to do that on my desktop to resolve errors.
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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