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I have a phone that I bought for one of my kids that I need
I have a phone that I bought for one of my kids that I need to use. I can't get into the phone because my daughter dose not remember the email or password. How can I clear the phone to be able to use … read more
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LOCKOUT....I bought this phone in 2014 and I have not used
LOCKOUT....I bought this phone in 2014 and I have not used my password ***** over 3 years. I have a 5 S. What is a lock out? I turned my phone off then on & it says some activated lock out. Help … read more
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My previous iPhone 6 was stolen; I have replaced it with an
my previous iPhone 6 was stolen; I have replaced it with an iPhone 6s; in Settings, under Me (=Rick Evans), under Name, Phone Numbers, Email my old iPhone 6 telephone number is ***** showing and the p… read more
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I just bought a apple 6 at walmart and i went under the
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My husband Lost phone while in mexico. It is still turned
My husband Lost phone while in mexico. It is still turned off. How can we locate the phone. Is there an apple phone number we can call for help. … read more
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I just purchased a new Iphone the 8+. I purchased it without
I just purchased a new Iphone the 8+. I purchased it without a sim card because I use Net 10 as a provider with Verizon as the service. When I put the sim card in and called Net 10 today to get the ph… read more
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I bought a new IPhone 7+ on the buy one get one free plan. I
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My family downloaded an app that can track my phone. I have
My family downloaded an app that can track my phone. I have all the devices on the i phone turned off. Is there a way to block anyone from locating my phone? … read more
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I don't know my PIN and can't get into my phone. A week ago.
I want to know how to activate it not knowing my PIN. … read more
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My code will not allow me to call. When I punch the code in,
[Second opinion] My code will not allow me to call. When I punch the code in, it does not appear. This is my only telephone accessable. … read more
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I just had my phone replaced and now I can't figure out how
I just had my phone replaced and now I can't figure out how to go online and get all my stuff back and download it onto my phone. I've forgotten my passwords and I'm elderly so I'm not too computer sa… read more
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I have lost my manual for telephone number: KX-TG633SK3.
I have lost my manual for telephone number: KX-TG633SK3. Could you please send me another or tell me how to retrieve my messages. I receive most of them through Comcast. … read more
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My husband bought an I phone from a friend, got it set up at
my husband bought an I phone from a friend, got it set up at the Verizon store and until recently he did not NEED a pass code to open his phone. A few days ago he was prompted to UPDATE his phone and … read more
Samuel White
Samuel White
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It's not my computer. I need help with learning about my
Hi, it's not my computer. I need help with learning about my first smart phone - a Nokia Lumia 520. The little booklet that came with it has very small print. I have macular degeneration and can't rea… read more
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Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

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Experience in supporting and using smartphones.

John T. F.

John T. F.

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20+Yrs in the computer/electronics service industry

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Kriptokrit

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Over 6 years of experience in Electronics support service.

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Waitongu2

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Michael T

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Joel Kalman

Joel Kalman

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70 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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