Smartphones

Smartphone questions? Ask a smartphone technician for answers

Ask an Expert,
Get an Answer ASAP!

My iPhone 7 is frozen. It shows the iTunes logo but I cannot…

Customer Question
My iPhone 7 is...

My iPhone 7 is frozen. It shows the iTunes logo but I cannot proceed to use it,

Technician's Assistant: Have you tried a force reboot on your iPhone 7 (pressing and holding the On/Off button and the Volume Down key)?

Yes, I have. It boots up and then fades to black.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

My computer instructed me to connect the phone to my computer but I do not know how to do it.

Submitted: 4 months ago.Category: Smartphones
Show More
Show Less
Ask Your Own Smartphones Question
Answered in 6 minutes by:
3/20/2018
Technician: Michael T,
 replied 4 months ago
Michael T
Category: Smartphones
Satisfied Customers: 2,629
Experience: dasdasd
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your issue.

Sounds more likely that you have a hardware defect... You can try to connect to your computer but I very much doubt it will do anything with this particular problem. Do you have insurance or warranty on the phone? It is far more likely that you will need to utilize that instead as I have seen this before.....Please advise

Ask Your Own Smartphones Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Vinod Menon Your Own Question
Vinod Menon
Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 381
381 Satisfied Customers
Experience: Experience in supporting and using smartphones.

Vinod Menon is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

381 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Apple Consultant

298 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

Michael T

Michael T

2,629 satisfied customers

dasdasd

Joel Kalman

Joel Kalman

Electrical Engineer

70 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

< Previous | Next >

Related Smartphones Questions
Have iPhone 7. Gone to boot mode. 3 days. Tried factory
Have iPhone 7 JA: What Operating System (OS) are you running on your iPhone? Customer: gone to boot mode JA: How long has this been going on with your iPhone? What have you tried so far? Customer: 3 d… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
Need help w/ I phone -8Currently trying to update I tunes
need help w/ I phone -8Currently trying to update I tunes software and it won't complete process - stuck at 75 % phone *****… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I would like instructions (step-by-step) on How to safely
I would like instructions (step-by-step) on How to safely jailbreak a phone and install and use locationholic. I don't intend to use any other cydia or other jailbreak tweaks/workaround apps, so I'd l… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
It is an iphone 4. Can you help with it? The iphone has been
The iphone has been breaking down. I can't press buttons on the left side of the screen. I was trying to enter my password ***** eventually got the message iPhone is disabled connect to iTunes. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
How to access music on iPhone? I have an iPhone 6. I had
How to access music on iPhone?I have an iPhone 6. I had transferred music from my system to the phone. But I don't know how to access it on the phone. How do I do that?… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have an I phone 6 and have the touch password set up, this
I have an I phone 6 and have the touch password ***** up, this morning asked for a passcode before using touch password, I don't know my passcode… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I am trying to back up my iphone 6 on itunes, but when i go
Hi I am trying to back up my iphone 6 on itunes, but when i go to itunes the phone doesn't show up at the top? do I have to have the sim card in.… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My iphone4 just disconnected now will not turn on at all.
my iphone4 just disconnected now will not turn on at all . What do I do to reconnect so my phone turns on .… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I am trying to update my iphone 4S to 7.1.1 and it stopped
I am trying to update my iphone 4S to 7.1.1 and it stopped just saying "update cannot be completed due to an unknown error" now it is frozen with a black screen with iTunes symbol and white charger en… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
Just tried to upgrade the ios on my 4S to 7.0.6 and now my
Just tried to upgrade the ios on my 4S to 7.0.6 and now my phone cant contact iTunes to finish upgrade and it is frozen. I can turn it on and off but it wont go to home screen just shows the iTunes sy… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
apple logo blinks in recovery mode I do a restore then when
apple logo blinks in recovery mode I do a restore then when iTunes try to restore it gives error 14005 please help… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
How do I complete the restart on my iphone? The itunes download
How do I complete the restart on my iphone? The itunes download was complete and the message on my computer said Your device is ready to use. Device driver software installed successfully. But the com… read more
Vinod Menon
Vinod Menon
Customer Service
Master's Degree
381 satisfied customers
my phone is frozen or a sleep on the site that says what like
my phone is frozen or a sleep on the site that says what like english thge at end wants you too go on wifi and dont know how i got here just want my phone back too where i can use it… read more
Vinod Menon
Vinod Menon
Customer Service
Master's Degree
381 satisfied customers
Bought replacement iPhone 4 for slightly damaged iPhone 4.
Bought replacement iPhone 4 for slightly damaged iPhone 4. Cannot transfer or sync contacts, pictures, etc. to new phone via iTunes per AT&T instructions. Old iPhone 4 will not show program page when … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I have Iphone 4s phoneI updated my apps but half of them
I have Iphone 4s phone I updated my apps but half of them froz in the wakiting mode. Can't open app just delete them. Tried closingphone but app stay frozen when I turn it on.… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
my iphone stuck in recovery and cannot access iphone box in
my iphone stuck in recovery and cannot access iphone box in itunes when clicked on nothing comes up please help i am desperate been stuck for aday now… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
How can I get my computer to recognize my iphone 4S as a new
How can I get my computer to recognize my iphone 4S as a new device. It only recognizes my old itouch. When I connect my phone to try to download my music from my pc to my iphone it doesn't recognize … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I was trying to update my cell phone. It appears I successfully
I was trying to update my cell phone. It appears I successfully downloaded the updates. Then as thinks were to go from computer to Iphone, the passcode on my cell phone locked Now I cannot finish the … read more
Vinod Menon
Vinod Menon
Customer Service
Master's Degree
381 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x