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Trying to set up new phone. Apple se. Screen up is touch id
trying to set up new phone JA: What's the brand/model and Operating System (OS) of your smartphone? Customer: apple se JA: How long has this been going on with your iPhone? What have you tried so far?… read more
Richard
Richard
IT Manager
IT Manager, Consultant
6,010 satisfied customers
I have an iPhone 5 that is frozen on me and I would like
I have an iPhone 5 that is frozen on me and I would like have it reset it to the office or original setting. As a result of the inconvenience that I had encountered, I decided to acquire an iPhone7. C… read more
Stephen FS
Stephen FS
Owner of an Electronics Repair Shop
Bachelors of Science
174 satisfied customers
IPhone 7 wont power up. Has been connected to a charger all
iPhone 7 wont power up JA: When did you last charge your iPhone? Customer: has been connected to a charger all day JA: Have you tried a force reboot on your iPhone 7 (pressing and holding the On/Off b… read more
Vinod Menon
Vinod Menon
Customer Service
Master's Degree
383 satisfied customers
I updated my iPhone without any internet connection and now
I updated my iPhone without any internet connection and now it now it's frozen … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
305 satisfied customers
I have an apple iphone 7 had it plugged into computer screen
i have an apple iphone 7 had it plugged into computer screen went blank when i push the on button i get pic of apple for few seconds then it dissapears to blank screen … read more
Expert
Expert
It is an iphone 4. Can you help with it? The iphone has been
The iphone has been breaking down. I can't press buttons on the left side of the screen. I was trying to enter my password ***** eventually got the message iPhone is disabled connect to iTunes. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
6,010 satisfied customers
How to access music on iPhone? I have an iPhone 6. I had
How to access music on iPhone?I have an iPhone 6. I had transferred music from my system to the phone. But I don't know how to access it on the phone. How do I do that?… read more
Ashik
Ashik
Master's Degree
1,131 satisfied customers
I am trying to back up my iphone 6 on itunes, but when i go
Hi I am trying to back up my iphone 6 on itunes, but when i go to itunes the phone doesn't show up at the top? do I have to have the sim card in.… read more
Ashik
Ashik
Master's Degree
1,131 satisfied customers
My iphone4 just disconnected now will not turn on at all.
my iphone4 just disconnected now will not turn on at all . What do I do to reconnect so my phone turns on .… read more
Ashik
Ashik
Master's Degree
1,131 satisfied customers
I am trying to update my iphone 4S to 7.1.1 and it stopped
I am trying to update my iphone 4S to 7.1.1 and it stopped just saying "update cannot be completed due to an unknown error" now it is frozen with a black screen with iTunes symbol and white charger en… read more
Randy***** CellTech
Randy***** CellTech
1,867 satisfied customers
apple logo blinks in recovery mode I do a restore then when
apple logo blinks in recovery mode I do a restore then when iTunes try to restore it gives error 14005 please help… read more
Randy***** CellTech
Randy***** CellTech
1,867 satisfied customers
How do I complete the restart on my iphone? The itunes download
How do I complete the restart on my iphone? The itunes download was complete and the message on my computer said Your device is ready to use. Device driver software installed successfully. But the com… read more
Vinod Menon
Vinod Menon
Customer Service
Master's Degree
383 satisfied customers
my phone is frozen or a sleep on the site that says what like
my phone is frozen or a sleep on the site that says what like english thge at end wants you too go on wifi and dont know how i got here just want my phone back too where i can use it… read more
Vinod Menon
Vinod Menon
Customer Service
Master's Degree
383 satisfied customers
Bought replacement iPhone 4 for slightly damaged iPhone 4.
Bought replacement iPhone 4 for slightly damaged iPhone 4. Cannot transfer or sync contacts, pictures, etc. to new phone via iTunes per AT&T instructions. Old iPhone 4 will not show program page when … read more
Richard
Richard
IT Manager
IT Manager, Consultant
6,010 satisfied customers
I have Iphone 4s phoneI updated my apps but half of them
I have Iphone 4s phone I updated my apps but half of them froz in the wakiting mode. Can't open app just delete them. Tried closingphone but app stay frozen when I turn it on.… read more
Ashik
Ashik
Master's Degree
1,131 satisfied customers
my iphone stuck in recovery and cannot access iphone box in
my iphone stuck in recovery and cannot access iphone box in itunes when clicked on nothing comes up please help i am desperate been stuck for aday now… read more
Richard
Richard
IT Manager
IT Manager, Consultant
6,010 satisfied customers
How can I get my computer to recognize my iphone 4S as a new
How can I get my computer to recognize my iphone 4S as a new device. It only recognizes my old itouch. When I connect my phone to try to download my music from my pc to my iphone it doesn't recognize … read more
Ashik
Ashik
Master's Degree
1,131 satisfied customers
I was trying to update my cell phone. It appears I successfully
I was trying to update my cell phone. It appears I successfully downloaded the updates. Then as thinks were to go from computer to Iphone, the passcode on my cell phone locked Now I cannot finish the … read more
Vinod Menon
Vinod Menon
Customer Service
Master's Degree
383 satisfied customers
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Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

383 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Apple Consultant

319 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

Michael T

Michael T

3,115 satisfied customers

xxxxxxxxxxxxxx at xxxxxxxxxx

Joel Kalman

Joel Kalman

Electrical Engineer

80 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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