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It's on. my iPhone - I need to reset my password for. I

Customer Question
It's on. my iPhone...

It's on. my iPhone - I need to reset my password ********@******.***

Technician's Assistant: When did you last change your password ***** Apple ID?

I didn't change it - my act. # is(###) ###-####00001

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes -I tried to send an e-mail and a message came back said "The user name or password ***** my email account is incorrect.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No and thank you!

Submitted: 4 months ago.Category: Smartphones
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Answered in 2 hours by:
3/20/2018
Technician: Karthik Nagarajan,
 replied 4 months ago
Karthik Nagarajan
Category: Smartphones
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Smartphones Question
Technician: Karthik Nagarajan,
 replied 4 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you provide me the apple ID? So that we can go ahead and check what are the reset option available.

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Category: Smartphones
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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