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My phone is not working. I am trying to obtain icloud info.

Customer Question
Hello my phone is...

Hello my phone is not working. I am trying to obtain icloud info. forgot password ***** trusted number. my new phone number is(###) ###-#### the keep asking for number that ends in 27. dont remember that #. cant retrieve icloud info to get new phone

Technician's Assistant: When were you last able to use your phone?

Last friday

Technician's Assistant: Have you tried a Factory Reset? The Smartphone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

No, but my phone is broken and i have no visual screen. cant seee settings to get old phone number

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

I just need to access icloud info with new phone number(###) ###-####to get new phone

Submitted: 4 months ago.Category: Smartphones
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Customer reply replied 4 months ago
Can you respond on this page how to help me?
Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 4 months ago
can i call you
Answered in 19 minutes by:
3/20/2018
Technician: Josh, Technician replied 4 months ago
Josh
Josh, Technician
Category: Smartphones
Satisfied Customers: 21,953
Experience: Smartphone support
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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Vinod Menon
Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 381
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Experience: Experience in supporting and using smartphones.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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