Smartphones

Smartphone questions? Ask a smartphone technician for answers

Ask an Expert,
Get an Answer ASAP!

I need to upgrade my storage and it is not taking my new…

Customer Question
I need to upgrade...

I need to upgrade my storage and it is not taking my new password

Technician's Assistant: When did you last change your password ***** Apple ID?

Few minutes ago

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

But at the same time I had already changed it a month ago and still wasn’t taking it but the problem is that I need to pay for upgrade and it is not taking it

Technician's Assistant: JustAnswer requires a modest payment. You'll see the amount on the next page. It's way less expensive than face-to-face would cost. And you're covered by our 100% satisfaction guarantee.

Ok

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

That’s all I need

Submitted: 4 months ago.Category: Smartphones
Show More
Show Less
Ask Your Own Smartphones Question
Customer reply replied 4 months ago
My Apple ID has been dissable
Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 2 hours by:
3/20/2018
Technician: Harry, IT replied 4 months ago
Harry
Harry, IT
Category: Smartphones
Satisfied Customers: 2,626
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Smartphones Question
Customer reply replied 4 months ago
I still need help
Technician: Harry, IT replied 4 months ago

Have you tried to reset it?

Ask Your Own Smartphones Question
Customer reply replied 4 months ago
I have tried several things but it keeps showing a Screen saying that My Apple ID has been dissabled
Technician: Harry, IT replied 4 months ago

If your Apple ID is locked for security reasons, you might see one of these alerts:

  • “This Apple ID has been disabled for security reasons”
  • "You can't sign in because your account was disabled for security reasons"
  • "This Apple ID has been locked for security reasons"

When you see one of these alerts, you can go to iforgot.apple.com to unlock your account with your existing password ***** to reset your password. After multiple unsuccessful attempts to unlock your account, your Apple ID will remain locked and you can try again the next day.

Ask Your Own Smartphones Question
Customer reply replied 4 months ago
already did all that and still not work
Technician: Harry, IT replied 4 months ago

What did not work?

Ask Your Own Smartphones Question
Customer reply replied 4 months ago
Everything you said to do in your last message
Technician: Harry, IT replied 4 months ago

Did you successfully unlock it?

Ask Your Own Smartphones Question
Customer reply replied 4 months ago
I unlocked the phone but still does not allow me to purchase the upgrade for my ICloud...like I already said it keeps coming to the screen YOUR APPLE ID IS BEING DISABLE
Technician: Harry, IT replied 4 months ago

Have you contacted Apple?

Ask Your Own Smartphones Question
Customer reply replied 4 months ago
I really can’t find a way to contact Apple because every webpage I tried doesn’t include the right link I need for this
Technician: Harry, IT replied 4 months ago

Their number is: 1-***-***-****

Ask Your Own Smartphones Question
Customer reply replied 4 months ago
Thanks I’m going to try that number
Technician: Harry, IT replied 4 months ago

You're welcome

Ask Your Own Smartphones Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Vinod Menon Your Own Question
Vinod Menon
Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 381
381 Satisfied Customers
Experience: Experience in supporting and using smartphones.

Vinod Menon is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

381 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Apple Consultant

298 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

Michael T

Michael T

73 satisfied customers

dasdasd

Joel Kalman

Joel Kalman

Electrical Engineer

70 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

< Previous | Next >

Related Smartphones Questions
My iphone 8 i try to sign and its been 26 minutes seems like
my iphone 8 i try to sign and its been 26 minutes seems like it got stuck on signing in to icloud … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I turned off my pH and charged it When I tiun on the pH
I turned off my pH and charged it When I tiun on the pH back , the screen says Activation lock … read more
Samuel White
Samuel White
Owner and Expert Tech
264 satisfied customers
Need to reset code to open iphone on 7242379756. Can't
need to reset code to open iphone on(###) ###-####JA: When did you last change your password ***** Apple ID? Customer: can't remember JA: Did you try resetting through Apple's online account reset too… read more
NOORUL AMEEN
NOORUL AMEEN
Bachelor\u0027s Degree
2 satisfied customers
Its my i phone. Im locked out. About 5 days ago, and I
about 5 days ago, and I forgot it and it has locked me out for good … read more
Harry
Harry
IT
2,626 satisfied customers
I need my Apple ID number to finish activating my new phone.
I need my Apple ID number to finish activating my new phone. I am asked for my name and email but it states I don't exist???? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
The user ID and password I wrote down aren't working, and I
The user ID and password ***** wrote down aren't working, and I want to activate my phone, I guess there is an update. … read more
Harry
Harry
IT
2,626 satisfied customers
I upgraded to Premium thru Apple using the email address:
I upgraded to Premium thru Apple using the email address:***@******.***. I originally sighed up using***@******.***. I have paid two months premiums without getting Pandora Premium due to incorrect us… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
I have Windows 10. A message appears saying that I am unable
I have Windows 10. A message appears saying that I am unable to access all Apple features. I think it may have to do with my password. Frankly, I would like to install (or recover) my Apple account an… read more
Harry
Harry
IT
2,626 satisfied customers
I forgot my password for my Apple iPhone. Apparently I hit
I forgot my password ***** my Apple iPhone. Apparently I hit button to lock activation to find my phone & didn't realize it. Need my password ***** get back in … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I've just been locked out of my iCloud account on my iPhone
I've just been locked out of my iCloud account on my iPhone in spite of following directions. I do not need or want 2 factor identification. … read more
Harry
Harry
IT
2,626 satisfied customers
I can't get past verification code. My phone number was
I can't get past verification code. My phone number was changed a few months ago; consequently I do not get codes I ask for. In addition I need new security questions. … read more
Harry
Harry
IT
2,626 satisfied customers
Just bought a new iPhone. A year and a half ago I changed my
Just bought a new iPhone. A year and a half ago I changed my email address. I had bought and uploaded many apps under my old email address. My new phone would not transfer the apps unless I gave them … read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
My Apple ID account got disabled. How to enable? Need to
My Apple ID account got disabled. How to enable? Need to purchase more storage. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
Disabled and locked. I honestly don't know My phone said I
I honestly don't know My phone said I was trying to locate it and wanted Apple ID and password ***** was sleeping so I'm not sure what happened … read more
Joel Kalman
Joel Kalman
Electrical Engineer
Master of Science Degree
70 satisfied customers
I put a code on my phone, I am locked out. What I thought
I put a code on my phone, I am locked out. What I thought was the 6 number code is not … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
My iPhone 6. After my pass code is entered, Response is is
My iPhone 6. After my pass code is entered, Response is is activation request could not be completed; and I should contact customer care. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I'm trying to change my password, but the phone with not
Hi, I'm trying to change my password, but the phone with not except my email address as my user name … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I just updated my IPhone 4 to IPhone 6 but I can not transfer
I just updated my IPhone 4 to IPhone 6 but I can not transfer my photos from my old phone to my new phone. canyoy help me.… read more
*ElectronicsTech
*ElectronicsTech
497 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x