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Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 383
Experience:  Experience in supporting and using smartphones.
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I need to upgrade my storage and it is not taking my new

Customer Question

I need to upgrade my storage and it is not taking my new password
JA: When did you last change your password ***** Apple ID?
Customer: Few minutes ago
JA: Did you try resetting through Apple's online account reset tool?
Customer: But at the same time I had already changed it a month ago and still wasn’t taking it but the problem is that I need to pay for upgrade and it is not taking it
JA: JustAnswer requires a modest payment. You'll see the amount on the next page. It's way less expensive than face-to-face would cost. And you're covered by our 100% satisfaction guarantee.
Customer: Ok
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: That’s all I need
Submitted: 8 months ago.
Category: Smartphones
Customer: replied 8 months ago.
My Apple ID has been dissable
Customer: replied 8 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer: replied 8 months ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Harry replied 8 months ago.

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Customer: replied 8 months ago.
I still need help
Expert:  Harry replied 8 months ago.

Have you tried to reset it?

Customer: replied 8 months ago.
I have tried several things but it keeps showing a Screen saying that My Apple ID has been dissabled
Expert:  Harry replied 8 months ago.

If your Apple ID is locked for security reasons, you might see one of these alerts:

  • “This Apple ID has been disabled for security reasons”
  • "You can't sign in because your account was disabled for security reasons"
  • "This Apple ID has been locked for security reasons"

When you see one of these alerts, you can go to iforgot.apple.com to unlock your account with your existing password ***** to reset your password. After multiple unsuccessful attempts to unlock your account, your Apple ID will remain locked and you can try again the next day.

Customer: replied 8 months ago.
already did all that and still not work
Expert:  Harry replied 8 months ago.

What did not work?

Customer: replied 8 months ago.
Everything you said to do in your last message
Expert:  Harry replied 8 months ago.

Did you successfully unlock it?

Customer: replied 8 months ago.
I unlocked the phone but still does not allow me to purchase the upgrade for my ICloud...like I already said it keeps coming to the screen YOUR APPLE ID IS BEING DISABLE
Expert:  Harry replied 8 months ago.

Have you contacted Apple?

Customer: replied 8 months ago.
I really can’t find a way to contact Apple because every webpage I tried doesn’t include the right link I need for this
Expert:  Harry replied 8 months ago.

Their number is: 1-***-***-****

Customer: replied 8 months ago.
Thanks I’m going to try that number
Expert:  Harry replied 8 months ago.

You're welcome