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I reset my password... Then the system asked my security…

Customer Question
I reset my password.....

I reset my password... Then the system asked my security answers... It says they are wrong... But they are right...

Technician's Assistant: When did you last change your password ***** Apple ID?

MOMENTS AGO

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

I don't know the answer to that

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I am trying to upload an Iphone to ITunes so I can place the contents on a new phone... But can't get to Itunes...

Submitted: 3 months ago.Category: Smartphones
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Answered in 16 minutes by:
3/19/2018
Technician: Karthik Nagarajan,
 replied 3 months ago
Karthik Nagarajan
Category: Smartphones
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Technician: Karthik Nagarajan,
 replied 3 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you provide me the apple ID? So that we can go ahead and check what are the reset option available.

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Technician: Karthik Nagarajan,
 replied 3 months ago

Do you have an access to the AOL account(*****@******.***)? We will send instructions to your email address ending in***@******.***

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Customer reply replied 3 months ago
Feel free to send lnstructions to email
Technician: Karthik Nagarajan,
 replied 3 months ago

An email has been sent to your email address, *****@******.***. Follow the directions in the email to reset your password.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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